Server Operations Support

State of Oklahoma; Oklahoma City (OK); On-site; USD 48,000 - 60,000; Full time

Job summary

State of Oklahoma is seeking a Server Operations Support professional in Oklahoma City for a regular, full-time role. You will monitor and triage service tickets, perform server maintenance, and implement changes to meet user needs while maintaining high uptime and strong customer interactions.

The role reports to the Information Services Division within OMES, offers a comprehensive benefits package, and requires on-site work with sponsorship not available at this time.

Qualifications

• 12 semester hours of computer science or MIS coursework, or an equivalent combination of education and experience.
• A vocational or technical training course with technical certification may substitute for the 12 semester hours.

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance.
• Assign tasks to appropriate technical teams with accurate information for efficient work.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow.
• Implement approved change requests to meet user requirements and schedules.
• Research and stay current on the latest server technologies.
• Develop technical documentation including diagrams, manuals and procedures.
• Install, configure, and maintain OS software, apply patches and test in production.
• Install, configure, and maintain storage management, backup and recovery components.
• Troubleshoot and replace OS and server components.
• Maintain systems at 99% uptime and reliability.
• Uphold customer experience standards with responsive and professional interactions.

Skills

Ticket triage

SLA compliance

Server maintenance

Education

CS/MIS coursework or equivalent

Job description

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Job Posting Title

Server Operations Support

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

IS-Servers

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

• Full-time 40-hour work weeks.
• Support the Information Services Division
• Salary is up to $60,000 based on education and experience
• Position reports onsite in Oklahoma City
• Sponsorship: At this time, we cannot offer sponsorship now or in the future.

Job Description

As a Server Operations Support with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks.
• Support the Information Services Division
• Salary is up to $60,000 based on education and experience
• Position reports onsite in Oklahoma City
• Sponsorship: At this time, we cannot offer sponsorship now or in the future.

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance
• Assign tasks to appropriate technical teams ensuring accurate categorization and complete information for efficient work execution.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy.
• Implement approved change requests from users to meet all user requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation and materials including diagrams, models, manuals, and procedures.
• Install, configure, and maintain operating system software, installing new releases, applying patches or fixes, testing, and implementing into production environment.
• Install, configure, and maintain storage management, backup, archival and recovery components in a networked server environment.
• Troubleshoot, isolate, and replace operating system and server components.
• Maintain systems at 99% uptime and reliability.
• Uphold customer experience standards by maintaining responsiveness, clarity and professionalism in all interactions.

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. Occasional travel may be required.

Minimum Qualifications

• Requirements include 12 semester hours of computer science or management information systems course work, or an equivalent combination of education and experience, substituting one year of experience in a related field for the 12 hours of the required education.
• A vocational or technical training courses resulting in technical certification may be substituted for the 12 semester hours.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.