Server Operations Specialist (Onsite OKC)

State of Oklahoma; Oklahoma City (OK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Vacation time

Sick leave

Holidays

Insurance subsidy

Job summary

State of Oklahoma is seeking a Server Operations Support on-site in Oklahoma City to monitor and triage service tickets, assign work to technical teams, and ensure timely resolutions. The role requires maintaining high uptime, implementing changes, and documenting procedures.

Salary is up to $60,000 based on education and experience, with full-time hours and a comprehensive benefits package. The position offers generous leave, holidays, and a solid benefits allowance to offset insurance costs,

Qualifications

• 12 semester hours of computer science or MIS coursework or an equivalent combination of education and experience.
• A vocational or technical training program resulting in a technical certification may substitute for the 12 hours.

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance.
• Assign tasks to appropriate technical teams with accurate categorization and complete information.
• Identify improperly routed or incomplete tickets and correct assignments.
• Implement approved change requests to meet user requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation including diagrams, models, manuals and procedures.
• Install, configure and maintain OS software, apply patches, and test in production.
• Install, configure and maintain storage management, backups and recovery components.
• Troubleshoot, isolate and replace OS and server components.
• Maintain systems at 99% uptime and maintain professional customer experience.

Education

CS/MIS coursework

Technical certification substitution

Job description

State of Oklahoma is seeking a Server Operations Support on-site in Oklahoma City to monitor and triage service tickets, assign work to technical teams, and ensure timely resolutions. The role requires maintaining high uptime, implementing changes, and documenting procedures.

Salary is up to $60,000 based on education and experience, with full-time hours and a comprehensive benefits package. The position offers generous leave, holidays, and a solid benefits allowance to offset insurance costs,