Server Operations Engineer Level II

Astreya; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Astreya in San Jose, CA is seeking a hands-on technical professional to perform daily operational maintenance and troubleshooting across cloud server and bare-metal environments.

The role includes OS troubleshooting, on-call rotations, coordination with cloud vendors, and documentation, with emphasis on reliability and ongoing automation improvements.

Qualifications

• Bachelor's degree or diploma in computer science, electrical engineering, or a related field.
• Basic understanding of cloud infrastructure operations with Linux troubleshooting.
• Ability to read and run simple Shell/Bash or Python scripts.

Responsibilities

• Perform daily operational maintenance and troubleshooting for cloud server and bare-metal environments, escalating issues as needed.
• Troubleshoot OS issues, including reboots and OS-level problems, across cloud and bare-metal environments.
• Partner with cloud vendors and internal teams to diagnose and resolve server failures and infrastructure issues.
• Participate in on-call rotations, monitoring infrastructure health and responding to operational alerts.
• Maintain accurate records in ticketing, asset management, and tracking systems, and submit requests such as RMAs or vendor escalations.
• Support cloud fleet operations and day-to-day infrastructure management tasks.
• Contribute feedback on tools, platforms, and automation workflows to help the team improve.

Skills

Cloud infra ops

Linux administration

Shell scripting

Python scripting

Networking concepts

Remote server mgmt

On-call experience

Education

Bachelor's degree in CS or ECE or related field

Tools

IPMI

KVM/Virtual console

Job description

This role performs daily operational maintenance, troubleshooting, and issue escalation for cloud server and bare-metal environments, including operating system troubleshooting, on-call support, and coordination with cloud vendors and internal teams on server failures and infrastructure issues.

Job Description

What You’ll Do

• Perform daily operational maintenance and troubleshooting for cloud server and bare-metal environments, escalating issues as needed.
• Troubleshoot operating system issues, including reboots and OS-level problems, across cloud and bare-metal environments.
• Partner with cloud vendors and internal teams to diagnose and resolve server failures and infrastructure issues.
• Participate in on-call rotations, monitoring infrastructure health and responding to operational alerts.
• Maintain accurate records in ticketing, asset management, and tracking systems, and submit requests such as RMAs or vendor escalations.
• Support cloud fleet operations and day-to-day infrastructure management tasks.
• Contribute feedback on tools, platforms, and automation workflows to help the team improve.

What We’re Looking For

• Bachelor’s degree or diploma in Computer Science, Electrical Engineering, or a related field.
• Basic understanding of cloud infrastructure operations and server technologies, with familiarity with Linux systems and basic troubleshooting.
• Ability to read and run simple Shell/Bash or Python scripts.
• Basic knowledge of networking concepts, including TCP/IP, MAC addressing, subnetting, DNS, and VLANs.
• Familiarity with remote server management concepts such as IPMI or virtual console access.
• Strong learning agility, an ownership mindset, and the ability to work under pressure in fast-paced environments.
• Good written and verbal communication skills in English, and strong teamwork capabilities.
• Strong documentation habits and operational discipline.

Nice to Have

• Understanding of automated OS deployment concepts such as PXE or provisioning pipelines.
• Exposure to automation or infrastructure management tools such as Ansible.