Server - Noggin Room

Hotel Earl; Petoskey (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Earned Sick Time

401k with match

Dining and Lodging Discounts

Job summary

The Noggin Room is seeking a friendly and experienced server to provide excellent guest service in a fast-paced dining environment. You will take orders, serve food and beverages, and help maintain a clean, welcoming dining room.

The role emphasizes accurate order-taking, allergy awareness, and timely delivery, with opportunities for growth and teamwork. Join a team that values hospitality, smooth service, and positive guest experiences, including handling payments efficiently and contributing

Qualifications

• Must be at least 18 years old.
• At least 2 years previous experience in a restaurant required.
• Excellent communication and interpersonal skills.
• Positive attitude and hospitality focus.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Knowledge of menus, ingredients, and allergies.

Responsibilities

• Prepare server stations and dining room for service.
• Welcome guests with a warm, friendly demeanor and assist in seating.
• Take accurate food and beverage orders and enter into POS.
• Explain menu items, note allergies, and make recommendations.
• Coordinate with kitchen to ensure timely and accurate service.
• Serve food and drinks promptly with great presentation.
• Check on guests, address requests, and handle complaints professionally.
• Present bills and process payments quickly and accurately.
• Collaborate with servers, hosts, and kitchen staff to maintain smooth service.
• Participate in pre-shift meetings and training.

Skills

Communication skills

Customer service

Multitasking

Time management

Detail-oriented

Food & beverage knowledge

Job description

Servers at The Noggin Room are vital to ensuring that our guests receive a positive, memorable dining experience. You will be responsible for taking orders, serving food and beverages, and maintaining a clean and welcoming atmosphere for our guests. From the moment guests take their seats, to their goodbyes as they leave, excellent service is key!

Duties & Responsibilities

• Prepare the server stations and dining room for service
• Welcome guests with a warm, friendly demeanor.
• Assist in seating guests and providing them with menus.
• Get them settled with waters, drinks etc., and communicate any specials or promotions.
• Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
• Make recommendations based on guests' preferences and dietary restrictions.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Answer any questions regarding the menu, including allergies or special requests.
• Coordinate with the kitchen staff to ensure the table’s orders are prepared and delivered on time and together.
• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.
• Check on guests during their visit to ensure satisfaction and address any requests or concerns.
• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Provide attentive and personalized service, anticipating guests' needs.
• Handle guest complaints or concerns professionally and bring issues to management when necessary.
• Present bills to guests and handle payment transactions accurately and quickly.
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service and facilitate a positive work environment.
• Assist colleagues during busy periods or when needed.
• Participate in pre-shift meetings and training sessions as required.

Qualifications

• Must be at least 18 years old
• At least 2 years previous experience in a restaurant required
• Excellent communication and interpersonal skills.
• Positive attitude, enthusiasm for the hospitality industry.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Attention to detail, ensuring accurate order-taking and payment processing.
• Knowledge of food and beverage menus, including dietary restrictions and allergies.
• Basic math skills for handling payments and calculating tips.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Physical stamina to stand, walk, and carry trays for extended periods.

License/Certification

Must possess, or be able to obtain, alcohol and food safety certifications (ServSafe or equivalent)

Part Time Benefits

• Earned Sick Time (based on eligibility)
• 401k with match
• Dining and Lodging Discounts