Infrastructure Engineer - Workplace

Qbena; Ramsey (MN); Hybrid; USD 82,000 - 123,000; Full time

Benefits offered by this job

Hybrid Working

Family leave 22 weeks

401(k) with company match up to 8%

Well-being program and counseling

Tuition reimbursement

Job summary

QBE is seeking a skilled IT infrastructure professional to build, administer, and maintain unified communications infrastructure in alignment with company policies. You will collaborate with engineers to ensure seamless delivery, translate designs into operational plans, and work with third parties to provide effective services.

The role requires ownership of security, problem resolution, and end-to-end service delivery across a multi-location environment.

Qualifications

• Requires a tertiary degree or equivalent mix of education and experience.
• Experience in regulated industries, ideally finance services, with large distributed environments, is preferred.
• Experience working within an ITIL service management framework.

Responsibilities

• Maintain the security, confidentiality and integrity of information systems in line with regulations.
• Take ownership of problems and proactively resolve technical issues to meet business needs.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet defined business needs with stakeholders.
• Identify and assess risks; act as SME to guide risk-based decisions.
• Ensure service delivery covers the full life cycle and vendor performance.
• Collaborate across teams to deliver excellent customer experience.

Skills

Communication

Critical Thinking

Customer Service

Disaster Recovery

Information Security

Stakeholder Management

Risk Management

IT Infrastructure

Troubleshooting

Team Development

Education

Tertiary Degree or equivalent

Tools

ITIL

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity

The purpose of this role is to build, administer, support, and maintain Unified Communications infrastructure solutions in alignment with QBE and divisional policies. Collaborate with a team of specialists and engineers to ensure seamless integration, delivery, and operation of services. Translate architectural designs into operational plans, provide input to overall management, and work with third parties to deliver infrastructure services effectively.

Locations & Work Arrangement

• Location: Ramsey, Minnesota; Fargo, North Dakota; Council Bluffs, Iowa; Madison, Wisconsin
• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.
• The salary range for this role is: $82,000 - $123,000

Your New Role

• Maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
• Take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet defined business needs, working with stakeholders to translate business problems into technical designs.
• Understand and identify problems, analyze and provide appropriate solutions.
• Maintain focus on the whole life of service delivery, ensuring IT products and vendors deliver services.
• Demonstrate lateral thinking to troubleshoot and resolve technical issues across various technology capabilities.
• Visualize ideal user services and explore different design approaches.
• Collaborate with stakeholders to deliver outstanding customer experience through technical expertise.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

Required Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Experience

• Experience in regulated industries, ideally finance services, with large distributed environments.
• Experience working within an ITIL service management framework.

QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE? What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary Information

Skills: Communication, Critical Thinking, Customer Service, Disaster Recovery Strategies, Information Security, Intentional collaboration, Intrusion Prevention, IT Infrastructure Operations, Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Planning, Team Development, Troubleshooting