Server (Full-Time)

Four Seasons; East Palo Alto (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401k with company match

Complimentary stays at Four Seasons

Daily employee meals

Free on-site parking

Dry-cleaning for uniforms

Job summary

Four Seasons Hotel Silicon Valley in East Palo Alto, CA, is seeking a Server for Quattro Restaurant & Bar. You will curate guest experiences with knowledge and enthusiasm in a genuine way, driving the café lobby lounge and restaurant bar with a luxury service mindset.

Your responsibilities include delivering dining experiences, describing menu items with accuracy, and using the POS system to coordinate with the kitchen. Competitive hourly rate with excellent benefits and growth opportunities.

Qualifications

• 1–2 years of server experience, luxury Food & Beverage a plus.
• Must have open availability on weekends, evenings and holidays.
• Must provide work authorization to work in the United States

Responsibilities

• Deliver dining experiences aligned with Four Seasons’ standards of excellence.
• Provide prompt, precise, personable service and cater to guest preferences.
• Describe menu items, origins, flavors and preparation techniques to guests.
• Use the hotel POS system efficiently and coordinate with kitchen output.
• Anticipate guest needs, ensure satisfaction and address concerns promptly.
• Handle guest payments accurately, including cash, cards and comps.
• Maintain cleanliness and hygiene in a sanitized work environment.
• Monitor equipment and temperatures and stock essential products.
• Address guest feedback and liaise with management when needed.
• Demonstrate Four Seasons’ professional standards in all interactions.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region's tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

THE OPPORTUNITY:

Four Seasons is currently looking for a Server at Quattro Restaurant & Bar.

BASIC PURPOSE :

As a Server, you will curate the customer's experience by sharing your knowledge and enthusiasm in a genuine way. You will drive the food and coffee culture and assist in the daily operations of the café lobby lounge and restaurant bar.

ESSENTIAL FUNCTIONS :

• Deliver dining experiences that align with Four Seasons' standards of excellence.
• Offer prompt, precise, and personable service, taking care to understand and cater to guest preferences.
• Engage guests with descriptive details about menu items, including their origins, flavors, and preparation techniques.
• Use the hotel's point-of-sale system efficiently, ensuring harmony between the kitchen's output and the guest's request.
• Anticipate guests' needs, ensure their satisfaction, and address any concerns with utmost urgency.
• Handle guest payments meticulously, managing cash, credit cards, voided checks, and complimentary items.
• Uphold Four Seasons' service standards in all interactions.
• Ensure cleanliness and hygiene, maintaining a sanitized work environment.
• Monitor equipment and storage temperatures, ensuring optimal functionality.
• Stock essential products and customer stations.
• Address customer feedback with tact and liaise with management when needed.
• Reflect the professional standards of Four Seasons in all behaviors and interactions.
• Foster harmonious relationships with colleagues.
• Other duties and projects as assigned

KNOWLEDGE AND SKILLS:

• Experience: Minimum 1 to 2 years as a server, work experience in luxury Food & Beverage setting is a plus.
• Must have open availability/flexible schedule - Weekends, Evenings and holidays.
• Must provide work authorization document - proof of eligibility to work in the United States of America

WHAT TO EXPECT:

• Competitive hourly rate of $19.00 plus tips.
• Join our global family with promising career growth opportunities.
• Comprehensive benefits: Medical, dental, and vision insurance.
• Paid time off: Holidays, vacations, and sick leaves.
• Attractive 401k package with company match.
• Complimentary stays at Four Seasons properties worldwide (subject to availability).
• Daily gourmet meals crafted by our culinary team for employees.
• Complimentary dry-cleaning service for employee uniforms.
• Free parking privileges.

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal