Server (FT & PT)

ViziRecruiter,LLC.; Northern (KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

PENN Entertainment in Northern Kentucky is hiring for a Front of House team member in a fast-paced casino/restaurant setting. You will greet guests, take orders, upsell beverages and desserts, and ensure smooth service across the dining area.

We value teamwork and a positive, professional attitude. The role requires standing, lifting, and working nights, weekends, and holidays as needed; benefits and a comprehensive rewards package are provided.

Qualifications

• 18 years old or older and HS diploma or equivalent.
• Six months experience in full-service food service with knowledge of food and wine.
• Must qualify for a Maryland Lottery License.
• Must be able to lift trays of food above shoulder level for up to fifty yards.
• The team member must occasionally lift and/or move up to 50 pounds.

Responsibilities

• Promotes and maintains all steps of the ACES customer service program with patrons and Team Members you may come in contact with.
• Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner.
• Full setup, stocking, and service of assigned area; sets, cleans, and resets tables.
• Take orders within five minutes of guest seating; enter table numbers in MICROS; present check to guests.
• Upsells beverages, appetizers, and desserts in line with service standards.
• Accurately collects payments and makes change to close out guest checks.
• Light cleaning in assigned section during shift; remove dirty dishes and keep area presentable.
• Monitor and replenish stock items in assigned area; maintain neatness and accuracy.
• Refill glassware, coffee cups, butter/condiments, and carry orders to tables.
• Make/Fill coffee or tea as required.

Skills

Customer service

Upselling

Teamwork

Multitasking

Education

High School Diploma

Tools

MICROS POS

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure)
• Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner
• Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables
• Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.
• Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.
• Accurately collects payments and makes change to close out guest checks, totaling food and beverage purchases in a friendly and courteous manner.
• Light cleaning in assigned section during shift including, removing dirty dishes, glassware, and flatware during guest service, transporting to dish area, keeps floors, seating, and tables (base and top) presentable in assigned section.
• Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion
• Refill glassware, coffee cups, butter/condiments, bread, and carrying order to tables as required
• Make/Fill coffee or tea as required
• Ladles soups, portions cakes and pies, and prepares condiments as determined by establishment requirements.
• Ensures assigned work area is neat, clean and sanitized throughout shift by wiping tables and seats, counter areas, stations (including beverage and side), and sinks as required to maintain a clean and safe work station
• Maintain awareness of guests’ alcohol intake following training guidelines.
• Partners with culinary team and servers to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction
• Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators
• Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) accordance with all MD Department of Health standards.
• Adheres to regulatory, safety, departmental and company policies
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Flexible ability to work varied shifts to include nights, weekends, and holidays.

Requirements

• Be 18 years of age or older
• High School Diploma or equivalent
• Six month epiernece in Full Service food service with knowledge of food and wine.
• Must Qualify for a Maryland Lottery License
• Must be able to lift trays of food above shoulder level for up to fifty yards.
• The Team Member must occasionally lift and/or move up to 50 pounds