Job Details
Location: 8188 Day Creek Blvd 140 - Rancho Cucamonga, CA 91739
Salary Range: $4.35 - $18.00 Hourly
Now Hiring: Servers (Front-of-House Team Members)
Bring your personality to Buffalo Wild Wings—where every shift feels like game day! If you love connecting with people and thrive in a fast‑paced, high‑energy environment, we want you on our team. At Buffalo Wild Wings, it’s more than just serving food—it’s about creating memorable experiences full of great food, sports, and fun.
What You’ll Do
- Greet guests and create a welcoming, upbeat experience
- Excellent verbal communication and interaction skills to serve BWW guests and create a personalized experience
- Skill in time management and organization with excellent attention to detail
- Take food and drink orders accurately and efficiently
- Recommend menu items, beverages, and promotions
- Deliver food and drinks while ensuring quality and satisfaction
- Check in with guests and provide attentive service throughout their visit
- Process payments and handle transactions accurately
- Apply conflict management and analytical skills, and use high emotional intelligence to recognize and solve guest problems
- Implement RAS (Responsible Alcohol Service) procedures as defined by federal and state laws and BWW policies
- Work closely with the team to keep the dining room running smoothly
Qualifications
- Superior customer service and hospitality skills
- Knowledgeable of proper sanitation, food safety, and security procedures
- Knowledge of BWW food and beverage menu with an ability to make suggestions and upsell
- Knowledge of current marketing initiatives and upcoming events to inform guests
- Skill in time management and organization with excellent attention to detail
- Basic mathematical skills and ability to handle money accurately
- Basic knowledge of Point of Sale systems
- Conflict management, analytical skills, and high emotional intelligence for guest problem resolution
- Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment
Freedom to Act
- Comply with all specs, quality standards, and department rules and procedures
- Follow specific service time and guidelines while engaging guests and customizing their experience
- Maintain a high degree of pace and intensity for an extended period of time
- Be reliable, dependable, adhere to a schedule, cover shifts as needed, and arrive on time
Interaction
- Use respect, positive encouragement, and fair treatment toward team members and guests
- Maintain positive working relationships with all team members and managers
- Work as a contributing member of a team
External Relationships
- WOW our guests daily by achieving the highest level of satisfaction with a focus on friendly service, food, fun, and value
- Explain menu items and terms and provide suggestions to guests when asked
Education / Experience
Required
- Minimum 21 years of age
- Certification to serve alcohol as dictated by the State and BWW policy
Preferred
- Prior experience working as a server or in customer service roles, ideally in a high‑volume, full‑service restaurant