Server CA

Anchor Point Management Group; West Covina (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Buffalo Wild Wings in West Covina, CA is hiring servers to deliver a welcoming, high-energy dining experience. You will greet guests, take orders, and ensure accuracy while showcasing menu knowledge and promotions.

Ideal candidates bring strong communication, teamwork, and problem-solving skills in a fast-paced environment, with alcohol-service certification and a 21+ age requirement. Competitive hourly pay is offered.

Qualifications

• Minimum 21 years of age with valid alcohol service certifications.
• Excellent hospitality and guest engagement are required.
• Experience in fast-paced restaurant settings is a plus.

Responsibilities

• Greet guests and create a welcoming, upbeat experience.
• Take orders accurately and deliver food and drinks promptly.
• Upsell menu items and promote promotions and beverages.
• Handle payments and process transactions accurately.
• Maintain knowledge of food, beverage, and RAS procedures.
• Provide attentive service and check in with guests throughout their visit.
• Collaborate with team to keep the dining area running smoothly.
• Resolve guest issues with high emotional intelligence and professionalism.

Skills

Customer service

Verbal communication

Time management

Attention to detail

Conflict resolution

RAS knowledge

Education

Age 21+

Alcohol server certification

Job description

Job Details

Job Location: 2548 East Workman Ave, West Covina, CA - West Covina, CA 91791
Salary Range: $16.90 - $18.00 Hourly
NOW HIRING: Servers (Front-of-House Team Members)

Bring your personality to Buffalo Wild Wings-where every shift feels like game day!

If you love connecting with people and thrive in a fast-paced, high-energy environment, we want you on our team. At Buffalo Wild Wings, it's more than just serving food-it's about creating memorable experiences full of great food, sports, and fun.

What You'll Do

• Greet Guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
• Skill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with Guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
• Work closely with your team to keep the dining room running smoothly

Qualifications, Knowledge/Skills

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to Guests and up-sell
• Knowledgeable of current marketing initiatives and up-coming events to inform Guests
• Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
• Skill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectives
• Basic mathematical skills and the ability to handle money accurately Basic knowledge of Point of Sale systems
• Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures
• Ability to follow specific service time and guidelines whiles at the same time engaging Guests and customizing their experience
• Ability to maintain a high degree of pace and intensity for an extended period of time
• Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction

• WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain positive working relationships with all Team Members and managers Work as a contributing member of a team

External Relationships

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
• Explain menu items and terms and provide suggestions to Guests when asked

EDUCATION/EXPERIENCE

Required

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy

Preferred

• Prior experience working as a server or in a customer service roles, ideally in a high volume full service restaurant