Server/Barista

Acme Hospitality; Santa Barbara (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Acme Hospitality in Santa Barbara, CA is seeking an experienced server (and barista) to provide efficient, friendly service in a fast-paced setting. You will take orders, process payments, and deliver food and beverages with accuracy and a smile.

The role requires 2 years of server experience in fine dining, deep menu knowledge, strong communication, and a professional appearance. Training is provided, with opportunities to grow within a respected hospitality group.

Qualifications

• 2 years experience as a Server in a fine dining or upscale restaurant.
• Extensive knowledge of food and beverage menus, including wine pairing and cocktails.
• Professional appearance with strong attention to detail.
• Ability to work in a fast-paced, high-pressure environment.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems and basic math for accurate order taking and payments.

Responsibilities

• Greet guests, escort to tables, and present menus.
• Explain menu items, specials, ingredients, and preparation methods.
• Assist guests in selecting food and beverages with knowledgeable recommendations.
• Take accurate orders using POS and communicate with kitchen and bar staff.
• Ensure all special requests or modifications are communicated and accommodated.
• Prepare and serve espresso-based drinks and beverages to standard recipes.
• Upsell items to enhance dining experience and revenue.
• Process guest payments accurately using POS systems.
• Maintain a clean, organized dining area and assist with table settings.
• Handle guest inquiries courteously and resolve issues with a supervisor when needed.

Skills

Customer service excellence

Communication skills

Attention to detail

Teamwork

POS familiarity

Education

Food Handler Certification

RBS certification

Job description

Description

Who We Are:

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary:

As a server & barista, you are responsible for providing efficient and friendly service to customers in a quick-service or fast food restaurant. Their primary role is to take orders, process payments, and deliver food and beverages to customers in a timely manner.

Responsibilities:

• Greet guests warmly, escort them to their tables, and present menus.
• Provide detailed explanations of menu items, including specials, ingredients, and preparation methods.
• Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
• Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
• Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
• Prepare and serve espresso-based drinks, drip coffee, tea, and specialty beverages to recipe and quality standards
• Operate, calibrate, and clean espresso machines, grinders, and brewing equipment
• Steam and texture milk for latte art and consistent beverage quality
• Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
• Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
• Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
• Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
• Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
• Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
• Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
• Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
• Follow all health and safety regulations and adhere to proper food handling and sanitation practices.

Requirements

Requirements:

• 2 years previous experience as a Server in a fine dining or upscale restaurant is typically required.
• Extensive knowledge of food and beverage menus, including wine pairing and cocktail recipes.
• Strong customer service skills, with the ability to provide personalized and attentive service.
• Excellent communication and interpersonal skills to interact with guests and team members effectively.
• Professional and polished appearance, with a focus on attention to detail. \
• Ability to work in a fast-paced, high-pressure environment while maintaining composure.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Exceptional organization and multitasking abilities.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Understanding of fine dining etiquette and service standards.
• Ability to work well in a team and collaborate with colleagues.
• Strong problem-solving and decision-making skills.
• Knowledge of food safety and sanitation regulations.
• Ability to stand and walk for extended periods and lift trays or plates when necessary.
• Excellent memory retention for accurately taking and delivering orders.
• Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
• RBS or similar certification for responsible alcohol service is required.
• Current Food Handler Certification

Job Status:

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.