Server Assistant/In-Room Dining - 21c Cincinnati Hotel

Main & Vine; Cincinnati (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Main & Vine in Cincinnati is seeking a Server Assistant for In-Room Dining & Upkeep to support timely order delivery and maintain guest floors and service areas. You will help prepare trays, stock service items, and assist with VIP requests, events, and general front- and back-of-house sanitation.

The role emphasizes strong teamwork, punctuality, and adherence to sanitation guidelines to ensure a positive guest experience.

Qualifications

• Prior hospitality or food and beverage experience preferred.
• Knowledge of proper food handling and sanitation standards.
• Strong communication and teamwork skills.
• Ability to perform duties with attention to detail, speed, and accuracy.
• Ability to work with minimal supervision and maintain a sense of urgency.
• Punctuality and reliable attendance are required.
• Basic familiarity with hotel or restaurant operations preferred.
• Ability to safely perform physical tasks including standing, walking, bending, and lifting.
• Ability to push and pull carts and lift items weighing up to 30-40 pounds.

Responsibilities

• Assist with delivering in-room dining orders to guest rooms in a timely and professional manner.
• Greet guests politely when entering or exiting guest rooms and hallways.
• Adhere to grooming and appearance standards.
• Prepare trays, carts, and tables for service, ensuring all items are properly set and stocked.
• Retrieve trays, carts, and service items from guest floors promptly.
• Maintain cleanliness of service stations, hallways, and storage areas.
• Clean and sanitize trays, carts, hot boxes, and all related equipment after use.
• Monitor guest floors to ensure timely tray pick-up and overall presentation standards.
• Assist servers with order preparation, delivery setup, and breakdown.
• Perform basic cleaning tasks as needed or directed by supervisor.
• Assist with special events, amenities, and VIP room deliveries as needed.
• Answer telephone using appropriate etiquette when required.
• Develop and maintain positive working relationships with co-workers and other departments.
• Assist with dishwashing or kitchen support as needed.
• Clean all assigned back-of-house and front-of-house areas including floors, walls, and service equipment.
• Restock supplies such as condiments, beverages, linens, and service items.
• Follow all health, safety, and sanitation guidelines.

Skills

Hospitality experience

Food handling

Sanitation standards

Communication skills

Teamwork

Attention to detail

Minimal supervision

Punctuality

Hotel/restaurant operations

Physical stamina

Lifting up to 40 pounds

Job description

Job Description

A Server Assistant ' In-Room Dining & Upkeep is responsible for supporting the in-room dining operation and maintaining cleanliness throughout service areas and guest floors. This role ensures timely delivery support, proper tray retrieval, and a clean, organized environment to enhance the overall guest experience.

Job Responsibilities

• Assist with delivering in-room dining orders to guest rooms in a timely and professional manner
• Greet guests politely when entering or exiting guest rooms and hallways
• Adhere to grooming and appearance standards
• Prepare trays, carts, and tables for service, ensuring all items are properly set and stocked
• Retrieve trays, carts, and service items from guest floors promptly
• Maintain cleanliness of service stations, hallways, and storage areas
• Clean and sanitize trays, carts, hot boxes, and all related equipment after use
• Monitor guest floors to ensure timely tray pick-up and overall presentation standards
• Assist servers with order preparation, delivery setup, and breakdown
• Perform basic cleaning tasks as needed or directed by supervisor
• Assist with special events, amenities, and VIP room deliveries as needed
• Answer telephone using appropriate etiquette when required
• Develop and maintain positive working relationships with co-workers and other departments
• Assist with dishwashing or kitchen support as needed
• Clean all assigned back-of-house and front-of-house areas including floors, walls, and service equipment
• Restock supplies such as condiments, beverages, linens, and service items
• Follow all health, safety, and sanitation guidelines

Job Qualifications

• Prior hospitality or food and beverage experience preferred
• Knowledge of proper food handling and sanitation standards
• Strong communication and teamwork skills
• Ability to perform assigned duties with attention to detail, speed, and accuracy
• Ability to work with minimal supervision and maintain a sense of urgency
• Punctuality and reliable attendance are required
• Basic familiarity with hotel or restaurant operations preferred
• Ability to safely perform physical tasks including standing, walking, bending, and lifting
• Ability to push and pull carts and lift items weighing up to 30'40 pounds