Front Desk Agent - 21c Cincinnati Hotel

Main And Vine; Cincinnati (OH); On-site; USD 24,000 - 42,000; Full time

Job summary

Main And Vine is seeking a Front Desk Agent in Cincinnati to deliver exceptional guest services from check-in to check-out. You will assist guests, manage mail and messages, and help with concierge tasks while upholding hotel standards and accurate daily accounting.

The role requires a high school diploma or GED and 6 months to 1 year of related experience. You will interact with guests professionally and coordinate with all departments to ensure satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in guest services or hospitality is a plus.
• Ability to read, analyze, and interpret procedures manuals.

Responsibilities

• Provide high level customer service consistently.
• Pre-assign rooms including VIPs and special requests.
• Check in and out guests in a professional and friendly manner.
• Answer phone calls promptly with accurate information.
• Balance daily shift bank and verify cash, checks and cards.
• Coordinate with other departments to ensure guest satisfaction.
• Be knowledgeable about local area services and fire safety procedures.

Skills

Customer service

Communication

Cash handling

Attention to detail

Education

High school diploma or GED

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

JOB DESCRIPTION

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be always used: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

JOB RESPONSIBILITIES

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

JOB QUALIFICATIONS

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate

The employee must occasionally lift and/or move up to 25 pounds.

Full-Time/Part-Time -unspecified-

Position Front Desk Agent

Number of Openings 1

Hiring Manager(s) Blen Metzger, Bradley Kramer, Jacob Mann

Req Number GUE-26-00035

Location 21C Cincinnati

This position is currently accepting applications.