Server Assistant

Square One Concepts; Old Town (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO accrual

Dining discounts

Shoe program

Flexible scheduling

401(k)

Job summary

Bourbon & Bones Lounge - Square One Concepts is seeking a professional Server Assistant to join the team. You will support servers, maintain dining room cleanliness, and ensure guests have a memorable experience.

You will work with the team to set up dining rooms, anticipate guest needs, and assist with delivering food and beverages while upholding health and safety standards in a fine dining setting.

Qualifications

• Must have passion for exceptional guest service.
• Ability to work in a fast-paced dining room.
• Experience in fine dining preferred.

Responsibilities

• Collaborate with the serving team to deliver exceptional service to guests by assisting with their needs promptly and courteously.
• Set up and prepare dining areas before and after service, ensuring tables are impeccably set with linens, silverware, and glassware.
• Assist in maintaining dining room cleanliness and organization; clear and reset tables efficiently.
• Anticipate guests' needs and respond to requests, including refilling drinks and condiments.
• Assist servers in delivering food and beverages to tables with precision and care.
• Collaborate with kitchen staff to ensure timely delivery of orders and smooth front/back house communication.
• Stay updated on menu offerings and wine selections to provide accurate information and recommendations.

Skills

Guest service orientation

Excellent communication

Multitasking in fast-paced env

Teamwork

Attention to detail

Food safety knowledge

Education

Food Handler Certification

Alcohol Service Certification

Tools

Aloha POS

Hot Schedule

Paylocity

Job description

Job Summary:

Bourbon & Bones Lounge - Square One Concepts, is seeking a professional and experienced Server Assistant to join the team. You will play a vital role in ensuring a seamless and memorable dining experience for our esteemed guests. You will work closely with the servers and other restaurant staff to provide top-notch service, maintain cleanliness, and uphold the highest standards of quality. Your attention to detail, professionalism, and dedication to customer satisfaction will contribute to the restaurant's success.

Duties/Responsibilities:

• Collaborate with the serving team to deliver exceptional service to guests by assisting with their needs promptly and courteously.
• Set up and prepare the dining areas before and after service, ensuring all tables are impeccably set with clean linens, polished silverware, and pristine glassware.
• Assist in maintaining the cleanliness and organization of the dining room, including clearing and resetting tables efficiently.
• Anticipate guests' needs and promptly respond to requests, including refilling water glasses, bread baskets, and condiments.
• Assist servers in delivering food and beverages to guests' tables with precision and attention to detail.
• Assist with the proper storage and handling of food and beverage items, including replenishing supplies as needed.
• Collaborate with the kitchen staff to ensure timely delivery of food orders and maintain smooth communication between the front and back of house.
• Stay updated on the menu offerings, specials, and wine selections to provide accurate information and suggestions to guests.
• Adhere to health and safety regulations and maintain a clean and sanitized work environment.
• Handle guest concerns and complaints professionally, promptly escalating any issues to the management team when necessary.
• Perform other related duties as assigned.

Requirements

Required Skills/Abilities:

• A passion for providing exceptional customer service and exceeding guests' expectations.
• Excellent interpersonal and communication skills to effectively interact with guests, servers, and kitchen staff.
• Ability to work in a fast-paced environment while maintaining composure and attention to detail.
• Strong teamwork and collaboration skills to support the serving team and contribute to a harmonious work environment.
• Knowledge of food and beverage service procedures and etiquette.
• Familiarity with health and safety regulations and best practices in a restaurant setting.
• Ability to work quickly and efficiently.
• Ability to work well as part of a team.
• Must be available to work evening, weekends, and holidays.
• Must have a valid Food Handlers Certification
• Must have an Alcohol Service Licensing or certification.
• Ability to operate point-of-sale systems - Aloha, Hot schedule and Paylocity.

Education and Experience:

• Must be at least eighteen years old.
• Previous experience as a server assistant or in a similar role within a fine dining establishment is preferred.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Benefits & Perks:

• Accrual up to 40 hours of PTO
• Dining Discounts - 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
• Corporate Shoe Program through Shoes for Crews and Skechers
• Competitive Pay
• Flexible Scheduling
• 401(k)

Full - Time employees are eligible for the following additional benefits:

• Medical & Prescription
• Dental & Vision
• Health Saving Account (HSA)
• Wellness Program
• Discount Pet Care Plan