Server Assistant

Square One Concepts, Inc.

Gilbert, Northern (AZ, KY)

Hybrid

USD 17,000 - 22,000

Full time

4 days ago

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Benefits offered by this job

Accrual up to 40 hours of PTO

Dining Discounts – 50% off meals at CB

Corporate Shoe Program

Competitive Pay

Flexible Scheduling

401(k)

Medical & Prescription

Dental & Vision

Job summary

Bourbon & Bones Lounge – Square One Concepts, Inc. is seeking a professional and experienced Server Assistant to join the team. You will work with servers to deliver exceptional service, maintain cleanliness, and ensure a memorable dining experience for guests.

Responsibilities include setting up dining areas, assisting with food and beverage service, and collaborating with kitchen staff to ensure smooth operations. A focus on health/safety compliance and guest satisfaction is essential.

Qualifications

Must be able to provide exceptional customer service and communicate effectively with guests and staff.
Ability to work in a fast-paced restaurant environment and remain composed.
Familiarity with health and safety regulations in a restaurant setting.
Ability to operate POS systems and assist with food and beverage service.

Responsibilities

Collaborate with serving team to deliver excellent service to guests.
Set up and prep dining areas before/after service with clean linens and polished silverware.
Maintain dining room cleanliness and help reset tables efficiently.
Anticipate guest needs and respond to requests promptly.
Assist servers in delivering food and beverages to tables with accuracy.
Help store and handle food/beverage items and replenish supplies as needed.
Coordinate with kitchen staff to ensure timely delivery of orders and clear communication between front and back of house.
Stay informed about menu offerings, specials, and wine selections.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Food & beverage service

Health & safety

Fast-paced adaptability

POS operations

Tools

Aloha POS

Hot schedule

Paylocity

Job description

Job Summary:

Bourbon & Bones Lounge – Square One Concepts, is seeking a professional and experienced Server Assistant to join the team. You will play a vital role in ensuring a seamless and memorable dining experience for our esteemed guests. You will work closely with the servers and other restaurant staff to provide top‑notch service, maintain cleanliness, and uphold the highest standards of quality. Your attention to detail, professionalism, and dedication to customer satisfaction will contribute to the restaurant's success.

Duties/Responsibilities:

Collaborate with the serving team to deliver exceptional service to guests by assisting with their needs promptly and courteously.
Set up and prepare the dining areas before and after service, ensuring all tables are impeccably set with clean linens, polished silverware, and pristine glassware.
Assist in maintaining the cleanliness and organization of the dining room, including clearing and resetting tables efficiently.
Anticipate guests' needs and promptly respond to requests, including refilling water glasses, bread baskets, and condiments.
Assist servers in delivering food and beverages to guests' tables with precision and attention to detail.
Assist with the proper storage and handling of food and beverage items, including replenishing supplies as needed.
Collaborate with the kitchen staff to ensure timely delivery of food orders and maintain smooth communication between the front and back of house.
Stay updated on the menu offerings, specials, and wine selections to provide accurate information and suggestions to guests.
Adhere to health and safety regulations and maintain a clean and sanitized work environment.
Handle guest concerns and complaints professionally, promptly escalating any issues to the management team when necessary.
Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

A passion for providing exceptional customer service and exceeding guests' expectations.
Excellent interpersonal and communication skills to effectively interact with guests, servers, and kitchen staff.
Ability to work in a fast-paced environment while maintaining composure and attention to detail.
Strong teamwork and collaboration skills to support the serving team and contribute to a harmonious work environment.
Knowledge of food and beverage service procedures and etiquette.
Familiarity with health and safety regulations and best practices in a restaurant setting.
Ability to work quickly and efficiently.
Ability to work well as part of a team.
Must be available to work evening, weekends, and holidays.
Must have a valid Food Handlers Certification
Must have an Alcohol Service Licensing or certification.
Ability to operate point-of-sale systems – Aloha, Hot schedule and Paylocity.

Education and Experience:

Must be at least eighteen years old.
Previous experience as a server assistant or in a similar role within a fine dining establishment is preferred.

Physical Requirements:

Prolonged periods of standing and walking.
Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Benefits & Perks:

Accrual up to 40 hours of PTO
Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
Corporate Shoe Program through Shoes for Crews and Skechers
Competitive Pay
Flexible Scheduling
401(k)

Full – Time employees are eligible for the following additional benefits: