Server Assistant

Hornblower Group; Norfolk (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hornblower Group is seeking a Server Assistant to support our crew aboard a moving passenger vessel in Norfolk, VA. You will help servers deliver food and beverages, clear dishes, and ensure a welcoming dining environment for guests.

Responsibilities include greeting guests, sharing menu and cruise route information, and maintaining clean, safe service areas. The role requires energy, reliability, and a passion for hospitality on a dynamic shipboard team.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or food service preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide warm, attentive hospitality to guests throughout their cruise experience.
• Assist servers with delivering food and beverages and clearing used dishes.
• Scrape, stack, and transport tableware to the galley for cleaning.
• Set up and break down dining rooms and service stations.
• Maintain clean, safe, and organized guest areas and service stations.
• Assist with greeting and seating guests in a welcoming and efficient manner.
• Provide guests with information about menus, service, entertainment, cruise routes, and points of interest.
• Support teammates and complete additional duties as assigned.

Skills

Hospitality

Customer Service

Communication

Teamwork

Multitasking

Education

High School Diploma or equivalent

Job description

Server Assistant - Help Create Unforgettable Experiences!

Love hospitality and being part of a team that creates memorable guest experiences? Join us as a Server Assistant aboard our scenic passenger vessel. You’ll support our servers, help deliver exceptional food and beverage service, and contribute to an amazing cruise experience with incredible skyline views.

Schedule: Shifts include nights, weekends, and holidays based on business demands. Schedule variations will be communicated in advance.

What You'll Do

• Provide warm, attentive hospitality to guests throughout their cruise experience.
• Assist servers with delivering food and beverages and clearing used dishes and glassware.
• Scrape, stack, and transport tableware to the galley for cleaning.
• Set up and break down dining rooms and service stations.
• Maintain clean, safe, and organized guest areas and service stations.
• Assist with greeting and seating guests in a welcoming and efficient manner.
• Provide guests with information about menus, service, entertainment, cruise routes, and points of interest.
• Support teammates and complete additional duties as assigned.

What We're Looking For

• High School Diploma or equivalent required.
• Must meet minimum state age requirements.
• Previous restaurant or hospitality experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
• Ability to work well with guests, coworkers, and leadership.
• Professional appearance and ability to meet uniform and grooming standards.
• Availability for nights, weekends, holidays, and extended shifts.

The Experience

This is more than a typical restaurant support role. Work aboard a moving vessel while helping guests enjoy unforgettable moments on the water. Must be comfortable standing for extended periods, navigating stairs and multiple decks, lifting and moving furniture or supplies up to 40 pounds, and completing vessel safety and emergency training.

Bring your energy, teamwork, and passion for hospitality to the waterfront. Join our crew and help make every cruise memorable!

#CityCruisesUS

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Hornblower Group is a global leader in experienceand transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.