Server

Hornblower Group; Norfolk (VA); On-site; USD 17,000 - 28,000; Full time

Job summary

Hornblower Group aboard our scenic passenger vessel offers a unique dining and hospitality role on the water. You will welcome guests, take orders, serve food and beverages, and help create memorable experiences with skyline views.

The role emphasizes high-quality guest service in a fast-paced, moving environment, with extended shifts and an emphasis on teamwork, safety, and professional appearance.

Qualifications

• High School Diploma or equivalent required.
• Previous high-volume restaurant or hospitality experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive, team-focused attitude.
• Must meet minimum state age requirements.
• Availability for nights, weekends, holidays, and extended shifts.

Responsibilities

• Welcome and serve guests with a friendly, professional attitude.
• Take orders, serve food and beverages, and process payments accurately.
• Provide menu recommendations and information about onboard entertainment, cruise routes, and points of interest.
• Help create a fun, celebratory atmosphere for guests.
• Set up and maintain dining areas and service stations.
• Maintain clean, safe, and organized guest areas while supporting the team.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Create Unforgettable Experiences on the Water!

Do you love creating memorable moments for guests? Join our team aboard our scenic passenger vessel and deliver exceptional food, beverage, and hospitality service with amazing skyline views.

Schedule: Shifts include nights, weekends, and holidays based on business demands. Schedule variations will be communicated in advance.

What You'll Do

• Welcome and serve guests with a friendly, professional attitude.
• Take orders, serve food and beverages, and process payments accurately.
• Provide menu recommendations and information about onboard entertainment, cruise routes, and points of interest.
• Help create a fun, celebratory atmosphere for guests.
• Set up and maintain dining areas and service stations.
• Maintain clean, safe, and organized guest areas while supporting the team.

What We're Looking For

• High School Diploma or equivalent required.
• Previous high-volume restaurant or hospitality experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive, team-focused attitude.
• Must meet minimum state age requirements.
• Availability for nights, weekends, holidays, and extended shifts.

The Experience

This is not your typical serving job. Enjoy a unique work environment aboard a moving vessel while helping guests celebrate special moments on the water. Must be comfortable standing for extended periods, navigating stairs and decks, lifting up to 40 pounds, and completing vessel safety training.

Join our crew and help create unforgettable experiences!

#CityCruisesUS

Hornblower Groupis a global leader in experienceand transportation.Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems..Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels.Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.