Server Assistant

ARVA; New York (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

ARVA is seeking a Server Assistant in New York to support servers, anticipate guest needs, and maintain a welcoming dining room. The role involves station setup, table bussing, linen handling, beverage preparation, and timely guest service in a fast-paced environment.

Expect an hourly wage of $16.50 plus tips with opportunities to learn food and beverage service through regular trainings and team collaboration. This position emphasizes guest satisfaction and professional conduct.

Qualifications

• Reading, writing and speaking English fluently.
• Flexible schedule and holiday availability.
• Self-motivated with the ability to motivate others.
• Safe, prudent and organized work approach.
• Strong knowledge of food and beverage preparations.
• Ability to relate well to guests and management.
• Capable of handling multiple tasks simultaneously.
• Excellent communication and organizational skills.
• Maintain personal hygiene and grooming at all times.
• Dedicated to consistently delighting guests and addressing requests.
• Tips handling and ServSafe certification as required.

Responsibilities

• Check assigned station before, during and after shift for proper setup and cleanliness.
• Complete opening and closing side work checklists.
• Keep dining room floors clean and free of debris.
• Bus tables and reset for the next guest; manage linen flow.
• Provide excellent service to every guest.
• Assist guests courteously and efficiently.
• Maintain dining room and station cleanliness at all times.
• Set up side station with supplies as per side work sheet.
• Polish silverware and follow the restaurant cleaning program.
• Deliver food from kitchen to tables, including tray service.
• Anticipate guest needs and respond promptly.
• Attend training sessions as requested and participate in meetings.

Skills

Guest service

Communication

Multitasking

Organization

Hygiene

Flexibility

Self-motivation

Teamwork

Education

ServSafe Certification

TIPS Certification

Job description

The Server Assistant maintains all dining room environment and equipment, assists servers, anticipates guests’ needs and addresses them accordingly.

This position has an hourly rate of $16.50 + Tips.

KEY RESPONSIBILITIES

• Check assigned station before, during and after shift for proper set up and cleanliness

• Responsible for the completion of designated side work checklists (both opening and closing)

• Responsible for keeping the dining room floors free of debris and spilled liquids

• Bus tables and re-set tables for the next guest. Pick-up clean linen for service and drop off soiled linen for washing to determined area

• Always provide excellent service to all our guests

• Assist guests courteously and efficiently

• Maintain the cleanliness of the dining room and station at all times

• Keep chairs and banquettes clean and clear of debris

• Handle customer requests in a timely manner

• Set up side station with sugar bowls, water pitchers, bread, and butter etc. as established in the side work sheet

• Ensure all silverware is polished and spotless

• Follow the cleaning program for the restaurant established in the side work sheet

• Upkeep and clear tables between courses throughout the meal

• Delivery of food from kitchen to guest’s tables, including tray service

• Assist in setting up tables according to floor plan

• Anticipate guest needs, as to where guests will never have to ask for anything

• Attend all food and beverage training classes when requested

• Wish every guest a warm farewell and thank them for coming

• Must be aware at all times what type of water each guest in their station is drinking

• Make coffee, tea, and hot beverages for guests

• Place all to go food in appropriate containers

• Attend daily pre meal/communication meeting

• Attend monthly department meeting

• Communicate with all servers and server assistants in a professional manner

• All other responsibilities assigned by Management

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Reading, writing and oral proficiency in the English language

• Willing to work a flexible schedule and holidays

• Be a self-motivator and motivator of others

• Work in a safe, prudent, and organized manner

• Have good knowledge of food and beverage preparations

• Be able to relate to all levels of guests and management

• Have the ability to handle multiple tasks at one time

• Have excellent communication and organization skills

• Maintain a clean and healthy personal hygiene and grooming

• Be able to consistently delight and satisfy our guest

• Have the ability to handle guest requests in a detailed manner

• TIPS and ServSafe Certified

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