Server Assistant

CHICA; Las Vegas (NV); On-site; USD 17,000 - 25,000; Full time

Job summary

CHICA at The Venetian in Las Vegas, opened in 2017, delivers vibrant Latin flavors with a dynamic wine and mixology program. The restaurant, created by 50 Eggs, features service culture that emphasizes guest satisfaction and teamwork.

We are seeking a server assistant who moves quickly, communicates with the server, and helps ensure guests’ needs and special requests are met. Flexible hours, weekends, and holidays are required in a high-volume setting.

Qualifications

• Excellent critical thinking and decision-making skills.
• Must be able to maintain tact and cool under pressure.
• Able to work flexible hours including weekends and holidays.
• Ability to take initiative and exhibit flexibility.
• Working knowledge of departmental policies and service procedures.
• Ability to lift up to 50 pounds repeatedly.
• Knowledge of hotel services and local attractions for guest inquiries.
• Excellent interpersonal skills and guest service.

Responsibilities

• Maintain professional attitude and courteous demeanor.
• Keep service stations clean and perform side-work duties.
• Follow proper service procedures.
• Maintain communication with team members and front door staff.
• Assist servers and reset tables promptly after guests depart.
• Bus each course according to standards.
• Complete tasks as directed by management.

Skills

Critical thinking

Decision making

Customer service

Communication

Tact under pressure

Teamwork

Education

High school diploma or equivalent

Job description

CHICA at The Venetian in Las Vegas, opened in 2017 and delivers the robust and vibrant flavors of Latin cuisine combined with a dynamic wine and mixology program to The Venetian Las Vegas.

The restaurant’s menu was crafted by featured chef Lorena Garcia and draws inspiration from classic renditions of Latin dishes, giving guests the opportunity to explore the flavors of Latin American cuisine as one culture, with influences from Venezuela, Peru, Brazil, Mexico and Argentina, among many more.

CHICA is open daily for breakfast, lunch, dinner and weekend brunch.

REPORTS TO: Restaurant Manager

KEY RELATIONSHIPS: Guests, Kitchen Staff, Stewarding Staff, F&B Staff

Job Description:

Server assistants must move quickly and efficiently, and maintain constant communication with the server on the status of each table. The server assistant needs to assist the server by ensuring that every guest’s needs and special requests are met. He/she is the backbone of the service team, making sure that the basics of service are met, from water service to resetting the table.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and cool under pressure
• Able to work flexible hours necessary including off hours, weekends and holidays
• Ability to take initiative and exhibit flexibility
• Working knowledge of and comply with all departmental policies, service procedures, and standards
• Ability to lift up to 50 pounds repeatedly through service
• Working knowledge of correct maintenance and use of equipment
• Working knowledge of all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Have interpersonal skills to deal effectively with all business contacts and provide exemplary guest service
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Responsibilities:

• Always maintain a professional attitude and courteous demeanor
• Maintain service stations and perform assigned side work duties before, during and after the shift
• Follow proper service procedures
• Maintain communication with other team members and front door staff
• Practice table maintenance with the guidance of the server throughout the dining experience in the most unobtrusive manner
• Rely on body language, facial expressions, eye contact, and non-verbal cues rather than verbal interruptions to determine the level of guest satisfaction
• Always practice full hands in full hands out
• Assist your neighboring teammates with service
• Ensure that tables are reset within two minutes of your guests’ departure
• Bus each course according to Restaurant Service Standards Reference
• Complete any tasks as directed by management, including adjusting to changing duties and assignments as needed to support the team and restaurant

Work Conditions:

• The noise level in the work environment is usually loud
• While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell
• The employee frequently is required to walk

Preferred:

• At least 2 years’ experience in a high-volume, upscale dining environment
• At least 1 year of hospitality sales and management experience
• High school diploma or equivalent

Founded by CEO John Kunkel, 50 Eggs is a James Beard nominated, multi-faceted, full-service culinary and hospitality firm focused on developing cutting-edge brands with unparalleled dining experiences. 50 Eggs owns and operates the award-winning Yardbird Table & Bar, CHICA, Spring Chicken, and WAKUDA, a bold, artful collision of time and culture, traditional and modern Japanese cuisine and seductive design created by world-renowned, two-Michelin-starred Chef Tetsuya Wakuda and 50 Eggs Hospitality CEO John Kunkel.

Compensation: To be discussed