Server Assistant

Transwestern; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Transwestern seeks a Server Assistant in Houston to support the dining team in delivering exceptional guest experiences. You will clear and reset tables, assist in delivering food and beverages with precision, and maintain a clean, well-stocked service area.

Requirements include a high school diploma or GED, 2–3 years in hotel or fine dining, wine/spirits knowledge, and strong English communication. Able to lift up to 50 pounds; flexible hours including evenings and weekends; Spanish is a plus.

Qualifications

• High school diploma or GED preferred.
• Food handlers certification within 60 days, if applicable.
• Knowledge of wine, spirits, and mixology is required.
• Understanding of health, safety and sanitation regulations.
• English communication; Spanish an asset.

Responsibilities

• Clear and reset tables promptly according to standards.
• Maintain knowledge of dining room layout and service flow.
• Ensure tableware and linens are clean, polished, and placed correctly.
• Assist in delivering food and beverages with accuracy and elegance.
• Monitor and refill water, coffee, and non-alcoholic drinks.
• Keep service station clean, organized, and stocked.
• Comply with health, safety, and sanitation regulations.
• Communicate effectively with servers, kitchen staff and hosts.
• Attend pre-service meetings and briefings.
• Shift work, overtime, and on-call duties may be required.

Skills

Customer service

Table service

Communication

Teamwork

Wine knowledge

Alcohol service

English fluency

Spanish a plus

Education

High school diploma or GED

Job description

Position Summary

The Server Assistant is tasked with supporting the dining team in curating exceptional guest experiences. This role blends efficiency, attention to detail, and impeccable service standards to ensure a seamless and elevated dining environment.

Key Responsibilities

• Expertly support servers by promptly clearing and resetting tables according to hotel standards and guest preferences.
• Maintain up-to-date knowledge of dining room layout, table assignments, and service flow to anticipate team needs.
• Ensure that all tableware, glassware, and linens are clean, polished, and properly placed.
• Assist in delivering food and beverages to guests, ensuring accuracy and elegance in presentation.
• Monitor and refill water, coffee, and other non‑alcoholic beverages throughout service.
• Maintain a clean, organized, and well‑stocked service station at all times.
• Comply with all health, safety, and sanitation regulations, including proper handling of food and equipment.
• Work collaboratively and communicate effectively with servers, kitchen staff, and hosts.
• Participate in pre‑service meetings and briefings.
• Other duties as assigned; may require shift work, overtime, on‑call duties.

Position Requirements

• High school diploma or GED preferred.
• All food employees must obtain a valid Food Handler Certification within 60 days of hire in accordance with Texas Food Establishment Rules.
• Employees involved in alcohol service must obtain TABC Certification prior to performing alcohol‑service duties.
• Minimum of 2–3 years of experience in a hotel, country club, or fine dining environment.
• Extensive knowledge of wine, spirits, and mixology, including beverage “call names” and standard recipes.
• Familiarity with responsible alcohol service guidelines and food handling/safety procedures.
• Ability to understand and follow general instructions in standard situations.
• Strong organizational and analytical skills.
• Verbal and written communication skills in English; Spanish‑speaking ability is a plus.
• High level of customer service orientation with the ability to engage and connect with a diverse guest population.
• Strong attention to detail and proactive approach to guest service.
• Positive, professional demeanor and ability to work collaboratively in a team environment.
• Ability to stoop, stand, reach, and frequently lift food and beverage items. Must be able to lift, push, pull, or carry items weighing up to 50 pounds.
• Willingness to work extended periods without relief, as needed.
• Comfortable working in a busy bar setting and assisting servers as needed.
• Must adhere to all uniform, grooming, and hygiene standards.
• Reliable attendance and punctuality essential.

Work Shift and Location

Hotel Granduca Houston operates 24 hours a day, 7 days a week. Scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week. Must be able to work flexible hours, including evenings, weekends, and holidays as needed.

Location: Houston, TX