Server

Transwestern; Houston (TX); Hybrid; USD 35,000 - 60,000; Full time

Job summary

Hotel Granduca Houston, a Transwestern Hospitality Group property, seeks a Server to deliver an exceptional dining experience with impeccable service and culinary knowledge. You will be an ambassador of the hotel’s brand and values, ensuring every guest interaction leaves a lasting impression of excellence.

Based in Houston, this role requires attention to detail, upselling with tact, and coordination with kitchen and bar to ensure seamless service.

Qualifications

• Candidates must have strong customer service orientation and the ability to engage guests.
• Excellent verbal and written English communication skills.
• Spanish language ability is a plus but not required.

Responsibilities

• Greet guests warmly and escort them to tables.
• Provide informed menu and wine recommendations; upsell where appropriate.
• Take and relay orders accurately to the kitchen and bar.
• Maintain exceptional presentation and guest comfort throughout service.
• Ensure compliance with health, safety, and licensing regulations.
• Collaborate with kitchen and service staff to deliver seamless dining experiences.

Skills

Customer service

English proficiency

Spanish (optional)

Education

High school diploma or GED

Tools

Toast POS

Job description

Join the team at Hotel Granduca and help create unforgettable experiences in the heart of Houston, Texas. As a luxury boutique hotel and a proud Transwestern Hospitality Group property, Hotel Granduca blends timeless European elegance with warm Texas hospitality. We offer exciting hotel careers and hotel jobs for individuals who are passionate about service, creativity, and excellence. Here, your talent is valued, your growth is supported, and your work makes a meaningful impact—every day. If you’re inspired by exceptional service and a culture rooted in teamwork, professionalism, and pride in delivering memorable guest experiences, we invite you to apply and begin a rewarding career journey with Hotel Granduca.

POSITION SUMMARY:

The Server is responsible for providing guests with an exceptional dining experience that reflects the highest standards of service, etiquette, and culinary knowledge. The role requires attention to detail, impeccable presentation, and a genuine passion for guest satisfaction. Servers are ambassadors of the hotel’s brand and values, ensuring that every interaction leaves a lasting impression of excellence.

POSITION ESSENTIAL FUNCTIONS:

• Greet guests warmly and professionally, escorting them to their tables.
• Anticipate guest needs, respond promptly to requests, and create a welcoming atmosphere that fosters comfort and enjoyment.
• Maintain an attentive presence while respecting guest privacy, ensuring their experience is seamless from arrival to departure.
• Possess comprehensive understanding of all food and beverage items offered, including ingredients, preparation methods, and potential allergens.
• Provide informed recommendations, answer questions, and accommodate special dietary requests knowledgeably.
• Stay updated on seasonal changes, chef specials, and wine pairings.
• Set tables meticulously according to the hotel’s standards, including placement of cutlery, glassware, linens, and decorative elements.
• Ensure all items are spotless and aligned.
• Serve food and beverages gracefully, describing each dish if required and or requested, and manage the pacing of service based on guest preferences.
• Accurately record guest orders, communicate them clearly to the kitchen and bar, and verify that all requests are fulfilled.
• Monitor timing, coordinate with kitchen and service staff, and confirm that orders are delivered as specified.
• Recognize opportunities to enhance guest experiences by suggesting premium menu items, specialty cocktails, or exclusive wine selections.
• Employ upselling techniques with tact and sensitivity, always prioritizing guest satisfaction.
• Address guest concerns or complaints promptly and professionally.
• Collaborate with supervisors and managers to resolve issues, ensuring guests leave satisfied and with positive impressions.
• Follow cash handling procedures, process payments accurately, and balance the cash register at the end of each shift.
• Comply with all licensing, health, and safety regulations, including responsible service of alcohol guidelines.
• Work collaboratively with all kitchen staff and bartenders.
• Communicate effectively with back-of-house staff and bar as needed to ensure a seamless flow between kitchen, bar and dining room.
• Participate in pre-service meetings and briefings.
• May require shift work, overtime and/or on call duties.
• See under “Other. Other duties as assigned.
• Other: Hotel Granduca Houston operates 24 hours a day, 7 days a week.

POSITION REQUIREMENTS:

• High school diploma or general education degree (GED) .
• 2–3 years of experience in hotel, country club or fine dining environment.
• Thorough knowledge in POS systems (i.e., Toast) to process guest orders and payments Familiarity with responsible alcohol service and food handling/safety procedures.
• Ability to understand and give general instructions in standard situations.
• Strong organizational, analytical skills, and communication skills in English (verbal and written).
• Spanish speaking is a plus.
• Strong customer service orientation with the ability to engage and connect with guests.
• Strong attention to detail and a proactive, guest-service approach.
• Positive, professional demeanor and ability to work well in a team environment.
• Stooping, standing, reaching, and frequent lifting of food/beverages on trays.
• May be required to work extended periods of time without relief.
• Must be able to lift, push, pull, or carry items weighing up to 50 pounds.
• Comfortable working in a busy bar setting and assisting servers as needed.

LOCATION:

Houston, TX

ABOUT US:

All candidates selected for an offer of employment are subject to pre-employment background checks, which may include criminal history, education verification, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to you starting with the firm.