Server Assistant

Yardbird Group; Dallas (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Yardbird Group in Dallas seeks a server assistant to support the service team in a fast-paced upscale dining environment. You will move quickly, communicate with the server, and ensure guests’ needs and requests are met.

You will help with water service, table resets, and side work, maintain a professional demeanor, and comply with policies. This role requires physical stamina, teamwork, and a friendly hospitality mindset in a high-volume setting.

Qualifications

• Excellent critical thinking and decision-making skills.
• Must remain tactful and cool under pressure.
• Able to work flexible hours including weekends and holidays.
• Ability to take initiative and be flexible.
• Understand and follow departmental policies and service standards.
• Lift up to 50 pounds repeatedly during service.
• Know how to maintain and use equipment properly.
• Knowledge of hotel services and local attractions to respond to guest inquiries.
• Strong interpersonal skills and exemplary guest service.
• Professional appearance and demeanor.
• Excellent verbal and written English communication.

Responsibilities

• Maintain a professional attitude and courteous demeanor at all times.
• Keep service stations clean and perform assigned side work before, during, and after shifts.
• Follow proper service procedures and communicate with teammates.
• Assist neighboring teammates with service.
• Ensure tables are reset within two minutes of guests departing.
• Bus courses according to Restaurant Service Standards.
• Complete tasks as directed by management and adapt to changing duties.
• Read guest cues through body language and non-verbal signals to gauge satisfaction.

Skills

Critical thinking

Decision making

Tact under pressure

Flexibility

Initiative

Policy compliance

Physical stamina

Guest service knowledge

Interpersonal skills

Professional appearance

English communication

Education

High school diploma or equivalent

Job description

Deeply rooted in Southern hospitality, Yardbird stands as an iconic establishment celebrated by both James Beard and Bon Appétit. Cherished family recipes and genuine warmth are infused into every bite. From its inception in the vibrant heart of Miami Beach, Yardbird has captivated guests with its unapologetically indulgent cuisine and award-winning bourbon selections. Join our team and be part of a legacy that combines culinary excellence with heartfelt hospitality.

Job Description

Server assistants must move quickly and efficiently, and maintain constant communication with the server on the status of each table. The server assistant needs to assist the server by ensuring that every guest’s needs and special requests are met. He/she is the backbone of the service team, making sure that the basics of service are met, from water service to resetting the table.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and cool under pressure
• Able to work flexible hours necessary including off hours, weekends and holidays
• Ability to take initiative and exhibit flexibility
• Working knowledge of and comply with all departmental policies, service procedures, and standards
• Ability to lift up to 50 pounds repeatedly through service
• Working knowledge of correct maintenance and use of equipment
• Working knowledge of all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Have interpersonal skills to deal effectively with all business contacts and provide exemplary guest service
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Responsibilities

• Always maintain a professional attitude and courteous demeanor
• Maintain service stations and perform assigned side work duties before, during and after the shift
• Follow proper service procedures
• Maintain communication with other team members and front door staff
• Practice table maintenance with the guidance of the server throughout the dining experience in the most unobtrusive manner
• Always practice full hands in full hands out
• Assist your neighboring teammates with service
• Ensure that tables are reset within two minutes of your guests’ departure
• Bus each course according to Restaurant Service Standards Reference
• Complete any tasks as directed by management, including adjusting to changing duties and assignments as needed to support the team and restaurant
• Rely on body language, facial expressions, eye contact, and non-verbal cues rather than verbal interruptions to determine the level of guest satisfaction

Work Conditions

• The noise level in the work environment is usually loud
• While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell
• The employee frequently is required to walk

Preferred

• At least 2 years’ experience in a high-volume, upscale dining environment
• At least 1 year of hospitality sales and management experience
• High school diploma or equivalent

EOE