Server Assistant

KPOT | Colorado Springs; Colorado Springs (CO); On-site; USD 17,000 - 22,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in Colorado Springs is seeking a Food Runner/Busser to help bridge the dining room and kitchen in a fast-paced, guest-focused environment. You will greet guests, answer menu questions, and assist with table turnover while maintaining a positive, hospitality-driven attitude.

Prior restaurant experience isn’t required but being flexible for evenings, weekends, and holidays is essential to thrive in this role.

Qualifications

• Strong communication and hospitality focus.
• Strong attention to detail.
• Comfortable around grills and hot cooking surfaces.

Responsibilities

• Greet guests warmly on arrival.
• Answer questions about the menu, pricing, hours, promotions, and policies.
• Inform management of large parties or guest concerns.
• Reset tables quickly to maintain turnover and seamless transitions.
• Communicate allergy orders clearly with kitchen and staff.
• Assist with side work and opening/closing tasks.

Skills

Strong communication

Customer service

Teamwork

Multitasking

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Food Runner/Busser at KPOT Korean BBQ & Hot Pot, you are the bridge between the dining room and the kitchen. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure their needs are met.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Support the front-of-house team in resetting tables quickly to seamlessly transition tables to guests.
• Inform management of large parties, special requests, or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.
• Strong attention to detail.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.