Server Assistant

Ontario Trillium Foundation; Grand Rapids (MI); On-site; USD 15,000 - 21,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in Grand Rapids, MI is seeking a friendly Food Runner/Busser to bridge the dining room and kitchen and help create a smooth, energetic dining experience.

You will greet guests, answer questions about the menu, share pricing and promotions, and support the front-of-house team by resetting tables quickly while maintaining a positive, hospitality-focused attitude.

Qualifications

• Friendly, guest-focused service mindset.
• Clear communication with guests and team.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Answer questions about the menu and KPOT brand.
• Provide information on menu, pricing, hours, promotions, and policies.
• Listen to guests to ensure needs are met.
• Assist with side work and opening/closing tasks.
• Monitor table turnover and assist with resetting tables.
• Communicate allergy orders to kitchen and management.
• Maintain a positive, energetic, hospitality-focused attitude.

Skills

Customer service

Communication

Team player

Attention to detail

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Food Runner/Busser at KPOT Korean BBQ & Hot Pot, you are the bridge between the dining room and the kitchen. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure their needs are met.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Support the front-of-house team in resetting tables quickly to seamlessly transition tables to guests.
• Inform management of large parties, special requests, or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.
• Strong attention to detail.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.