Server Assistant

Yardbird Group; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at an iconic establishment known for its Southern hospitality and award-winning cuisine. As a Server Assistant, you'll play a crucial role in ensuring that every guest's experience is exceptional. Your responsibilities will include supporting servers, maintaining service stations, and engaging with guests to meet their needs. This position offers a dynamic work environment where teamwork and effective communication are key. If you're passionate about hospitality and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 2+ years in high-volume, upscale dining preferred.
• Experience in hospitality sales and management is a plus.

Responsibilities

• Maintain a professional attitude and courteous demeanor.
• Support servers by ensuring guest needs are met.
• Reset tables promptly after guest departure.

Skills

Critical thinking

Decision-making

Interpersonal skills

Effective communication

Ability to lift 50 pounds

Adaptability

Education

High school diploma or equivalent

Job description

Deeply rooted in Southern hospitality, Yardbird stands as an iconic establishment celebrated by both James Beard and Bon Appétit. Cherished family recipes and genuine warmth are infused into every bite. From its inception in the vibrant heart of Miami Beach, Yardbird has captivated guests with its unapologetically indulgent cuisine and award-winning bourbon selections. Join our team and be part of a legacy that combines culinary excellence with heartfelt hospitality.

Job Description:

Server assistants must move quickly and efficiently, maintaining constant communication with the server regarding the status of each table. The server assistant’s role is to support the server by ensuring that every guest’s needs and special requests are met. They are the backbone of the service team, responsible for the basics of service, from water service to resetting tables.

Requirements:

• Excellent critical thinking and decision-making skills
• Ability to maintain tact and composure under pressure
• Flexibility to work hours including nights, weekends, and holidays
• Ability to take initiative and adapt to changing circumstances
• Knowledge of departmental policies, service procedures, and standards
• Ability to lift up to 50 pounds repeatedly
• Proper maintenance and use of equipment knowledge
• Knowledge of hotel services, features, and local attractions to assist guests effectively
• Strong interpersonal skills to interact effectively with guests and team members
• Professional appearance and demeanor
• Effective communication skills in English, both written and oral

Responsibilities:

• Maintain a professional attitude and courteous demeanor at all times
• Keep service stations clean and perform side work duties as assigned
• Follow proper service procedures
• Coordinate with team members and front door staff
• Assist with table maintenance discreetly during dining
• Use non-verbal cues to gauge guest satisfaction
• Practice full hands in, full hands out
• Support teammates during service
• Reset tables within two minutes of guest departure
• Bus courses according to standards
• Complete tasks as directed by management, supporting team and restaurant needs

Work Conditions:

• Work environment is usually loud
• Regularly required to stand, handle objects, reach, talk, hear, and taste/smell
• Frequent walking required

Preferred Qualifications:

• At least 2 years’ experience in high-volume, upscale dining
• At least 1 year of hospitality sales and management experience
• High school diploma or equivalent

EOE

Compensation:

Minimum Wage