Server Analyst I

State of North Carolina; Morganton (NC); Hybrid; USD 71,000 - 106,000; Full time

Job summary

The North Carolina Department of Health and Human Services seeks a Network Analyst I to support enterprise server, hosting, and virtualization environments across the department. You will assist with incident response, upgrades, patching, and DR activities while working with multiple teams to ensure stable, secure hosting services including EHR and enterprise apps.

The role requires understanding of Windows/Linux servers, virtualization, storage, and networking fundamentals, with emphasis on

Qualifications

• Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution.
• Associate degree in computer science, or a related technical field and one year of networking related experience.
• GED and four years of networking related experience, or an equivalent combination of education and experience.

Responsibilities

• Provide operational support, maintenance, monitoring, troubleshooting, and implementation assistance for physical and virtual server environments.
• Collaborate with application teams, cybersecurity, networking, clinical informatics, vendors, and stakeholders to maintain stable hosting services.
• Participate in incident response, system upgrades, patching, vulnerability remediation, and disaster recovery activities.
• Ensure compliance with security, privacy, and resiliency requirements.

Skills

Server operating systems

Virtualization

Storage

Backups

DNS

DHCP

Active Directory

Networking fundamentals

System monitoring

Infrastructure security

Patching & vulnerability management

On-call support

Education

Bachelor’s degree in computer science or an IT related field

Associate degree in computer science, or a related technical field

GED and four years networking related experience

Equivalent combination of education and experience

Job description

Agency

Dept of Health and Human Services

Division

SEC OFFICE - INFO TECH

Job Classification Title

Network Analyst I (NS)

Position Number

60049409

Grade

DT07

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Server & Hosting Analyst I serves as an entry-to-journey level infrastructure resource responsible for supporting enterprise server, hosting, and virtualization environments across the Department.

This position provides operational support, maintenance, monitoring, troubleshooting, and implementation assistance for physical and virtual server environments, operating systems, hosting platforms, storage systems, and associated infrastructure technologies. The position works collaboratively with application teams, cybersecurity, networking, clinical informatics, vendors, and operational stakeholders to maintain stable, secure, and highly available hosting services supporting business and clinical operations, including electronic health record (EHR) systems, enterprise applications, and mission-critical infrastructure.

This role participates in incident response, system upgrades, patching, vulnerability remediation, disaster recovery activities, and infrastructure lifecycle management while adhering to State, departmental, and regulatory requirements related to security, privacy, and operational resiliency.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $70,528.00-$105,793.00

Recruitment Range: $70,000.00-$80,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Knowledge of server operating systems, including Windows Server and/or Linux.
• Basic understanding of virtualization technologies such as VMware, Hyper-V, or hosted environments.
• Understanding of enterprise infrastructure concepts including storage, backups, DNS, DHCP, Active Directory, networking fundamentals, and system monitoring.
• Familiarity with infrastructure security principles, patching, and vulnerability management.

Physical Requirements

• May require lifting and installation of technology equipment up to 30 pounds.
• Participation in after-hours maintenance activities and on-call support rotation may be required.
• May require occasional travel to DHHS facilities and partner locations.
• Primarily office or hybrid work environment with occasional work in data center or facility technology locations.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

About the Office of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

About the NCDHHS Information Technology Division

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION:

If there are any questions about this posting, please contact Talent Acquisition at [e-mail]. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution

OR

Associate degree in computer science, or a related technical field from an appropriately accredited institution and one year of networking related experience

OR

High School or General Educational Development (GED) diploma and four years of networking related experience

OR

An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.