Server Analyst

FALL CREEK FARM & NURSERY; Chandler (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

FALL CREEK FARM & NURSERY in Chandler, AZ is seeking an IT professional to assist with research, design, and documentation of server components and systems. You will translate business needs into reliable IT solutions and support the user support team.

The role emphasizes cross-functional collaboration, problem resolution for server issues, and mentoring junior staff, with a focus on on-premise server infrastructures and virtualization.

Qualifications

• 2+ years’ experience in an Information Technology area with expertise in server hardware, software, and systems.
• Knowledge of server framework (on premise) and virtualization techniques.

Responsibilities

• Design, develop, and document server systems that enhance user expertise with regards to Information Technology applications and systems.
• Design and prepare instructional manuals, video tutorials, and classroom sessions in support of developed solutions.
• Work with IT staff and customers to analyze and solve business problems using IT server solutions.
• Understand business objectives and problems, identify alternative solutions, perform feasibility studies, cost/benefit analysis and suggest the best course of action.
• Contribute to cross functional project teams that address customer initiatives or IT infrastructure needs.
• Provide problem resolution of reported server issues and support to junior staff.

Skills

IT experience

Server hardware

Server software

Virtualization

On-premise server

Job description

This role is responsible for assisting with efforts to research, design, implement, and document effective server components and systems to meet customer and strategic goals. Provides support and education related to components to user support team. Works with complex systems and provides translations to business users.

Essential Functions:

• Design, develop, and document server systems that enhance user expertise with regards to Information Technology applications and systems.
• Designand prepareinstructional manuals, video tutorials, and classroom sessions in support of developed solutions.
• Work with Information Technology staff and customers to analyze and solve business problems using Information Technology server solutions.
• Understandbusiness objectives and problems, identifyalternative solutions, performfeasibility studies, cost/benefit analysis and suggestthe best course of action.
• Contribute to cross functional project teams that address customer initiatives or Information Technology infrastructure needs.
• Provide problem resolution of reported server issues reported via Information Technology team members, automated notifications, and Information Technology Request system in compliance with applicable Service Level Agreement.
• Provide support to junior staff members
• Other duties as assigned.

Qualifications:

• 2+ years’ experience in an Information Technologyarea with expertise gained in one or more areas of server hardware, software, and systems
• Knowledge of server framework (on premise) andvirtualization techniques