Host Greeter (Crystal)

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 19,286 - 27,552; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking an attentive Host to join our team. Delivering personalized service, seating guests, and coordinating reservations, you will help create memorable experiences for guests.

You will work in a fast-paced fine dining environment, upholding health and safety standards and maintaining a polished appearance. Prior host experience in upscale settings is preferred, with flexibility for evenings, weekends, and holidays.

Qualifications

• Minimum of relevant host experience in a fine dining restaurant preferred.
• Willingness to work flexible hours during busy times and high-profile events, including nights, weekends, and holidays.
• Strong customer service skills with a friendly demeanor and attention to detail.

Responsibilities

• Seat guests with a friendly demeanor and assist with reservations and seating plans.
• Maintain service standards and sanitation in health department inspections.
• Answer phone calls and communicate restaurant concepts to guests.
• Assist with side work and maintain host stand and entrance area.
• Assist with cleanliness and organization of FOH & BOH spaces.
• Respond to guest requests promptly to create a positive experience.

Skills

Customer service

Communication

Hospitality knowledge

Problem solving

Education

Serve Safe certified

Tools

Micros POS

Payroll systems

Job description

Omni Bedford Springs Resort & Spa is seeking a friendly, motivated Host to join our team. If you are passionate about creating memorable guest experiences and delivering personalized service, explore a future with Omni.

Overview

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, and anticipating and delivering guests' needs. The Host understands the restaurant operation and seats guests with a friendly demeanor while keeping expectations and operational needs in mind.

Responsibilities

• Consistent maintenance and refinement of service standards. Ensure compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation standards. Prepare daily for health department and Ecosure inspections.
• Perform all tasks for a host according to the hotel’s standard operating procedures, including answering phone, managing reservations and table assignments, greeting guests, seating guests, and explaining restaurant concepts.
• Perform all side work as assigned by management, including organizing the restaurant host stand and guest entrance, and ensuring menu cleanliness.
• Adhere to all proper trash procedures.
• Maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of the restaurant and equipment.
• Maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling assets and equipment.
• Execute proper steps of service when seating guests. Ensure high-quality table setups prior to seating.
• Provide positive guest service and respond to complaints in a manner that can turn dissatisfied guests into return guests.
• Respond to guests' requests promptly and accurately, creating a positive outcome and memorable experience.
• Maintain knowledge of hotel offerings and local surroundings (e.g., nearby entertainment, theaters).
• Support restaurant sanitation operations and the timing of service from kitchen to table; ensure prompt delivery and quality control from departure to arrival.
• Attend daily stand-up meetings to gather relevant information prior to service.
• Contribute to the cleanliness and organization of all restaurant spaces (FOH & BOH).
• Execute all necessary instructions on Restaurant Event Orders.
• Foster mutual trust, respect and cooperation among co-workers; treat co-workers fairly and equitably.
• Maintain a professional, neat, and organized appearance according to Omni standards.
• Respond swiftly and effectively in emergencies or safety situations; maintain a safe working and guest environment.
• Attend all required department trainings and meetings.
• Perform other duties as required by leadership.

Qualifications

• Hands-on food and beverage knowledge with a comprehensive, working knowledge of the hospitality business.
• Minimum of relevant host experience in a fine dining restaurant preferred.
• Willingness to work flexible hours during busy times and high-profile events, including nights, weekends, and holidays.
• Highly developed customer service skills with a friendly demeanor and strong problem-solving abilities, with attention to detail.
• Proven ability to engage guests at all levels; passionate about warm, engaging, and personalized service.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to handle stressful and busy hotel operations with a positive and professional demeanor.
• Ability to report to work on time and as scheduled.
• Ability to stand and/or walk for extended periods.
• Standards of appearance and personal hygiene maintained at a high level.
• Clear written and verbal communication; comfortable speaking with guests; ability to communicate in English with guests, management, and co-workers.
• Computer literacy, including payroll systems, Micros, POS systems.
• Food handler Serve Safe certified.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available at the provided link. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you need special assistance to apply for a posted position, please email [e-mail].