Server

Monkeypod Kitchen by Merriman; Wailea (HI); On-site; USD 24,796 - 35,817; Full time

Job summary

Monkeypod Kitchen by Merriman is seeking dedicated waitstaff to provide exceptional guest experiences in a lively Hawaiian dining setting.

You will greet guests warmly, present menus, describe dishes and daily specials, and guide selections with knowledgeable recommendations. You will also handle orders, serve courses, manage wine service, and ensure a seamless, enjoyable dining experience from greeting to check payment.

Qualifications

• Customer oriented and attentive to guest needs.
• Ability to handle high volume service with grace.
• Effective communication with guests, coworkers and management.
• Active listening to guests’ questions and requests.
• Adheres to safety policies and procedures.

Responsibilities

• Assist in preparing the restaurant setup including linens, silverware, and glassware.
• Greet guests warmly and personally.
• Explain menu items and offer descriptions and recommendations.
• Inform guests of daily specials and pricing.
• Take orders and input them into the system for kitchen staff.
• Check IDs to confirm legal drinking age where required.
• Serve food and beverages, including table-side preparation as needed.
• Describe and suggest wines and present them at the table.
• Ensure guests are enjoying their meals and address issues promptly.
• Clear tables and reset for next guests.
• Prepare non-alcoholic beverages for guests.
• Prepare and present checks and process payments.
• Support the service team to exceed guest expectations.
• Stock service areas with supplies and tableware.

Skills

Guest service

Communication

Active listening

Teamwork

Calm under pressure

Attention to detail

Safety awareness

Job description

Job Responsibilities

• Assist in preparing the restaurant for dining by setting up sections, including preparing linens, silverware, and glassware.
• Greet all guests in a warm, personal, friendly manner.
• Review menus with guests and answer any questions about menu items, offering descriptions and making recommendations.
• Inform guests of any daily specials, including pricing if not listed on the menu.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Take guests’ food and beverage orders and enter them into the computer for transmittal to kitchen staff.
• Check guests’ identification to ensure they meet minimum age requirements for consumption of alcohol.
• Serve food and beverages to guests, taking extra care to perform any additional table-side preparation or service as required for items served.
• Describe and recommend wines to guests; bring the selection to the table with appropriate glasses and pour the wine.
• Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
• Remove dishes and glasses from tables, take them to the kitchen for cleaning, and prepare the table for the next guest.
• Prepare certain hot and cold non‑alcoholic beverages for guests.
• Prepare and present guests’ checks, ensuring any special requests are followed (such as split checks), and collect corresponding payments.
• Assist the entire service team throughout the meal period to ensure all guests’ expectations are exceeded.
• Stock service areas with supplies such as coffee, iced tea, tableware, share plates, silverware, and linens.

Requirements

• Customer Oriented – Ability to take care of the guests’ needs while following MPK procedures.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.
• Safety – Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication – Ability to communicate by speaking effectively and clearly with guests, coworkers, and management; also to actively attend to, convey, and understand the comments and questions of others.
• Response to Direction – Receive and follow direction from a supervisor; follow direction of computer-generated tickets.
• Teamwork Abilities – Ability to work together with a team in a positive manner to achieve a common goal.