Server

Sway Thai; Texas; Hybrid; USD 17,000 - 34,000; Full time

Benefits offered by this job

Up to 3 weeks paid time off annually

Discounts at restaurants and shops

401K matching

Paid holidays

Shop and partner discounts

Job summary

Sway Austin is hiring a Server to take orders, serve food and beverages, and uphold the restaurant’s high standards of hospitality. You’ll interact with guests, explain menu items, and maintain a welcoming dining experience.

Responsibilities include handling orders, ensuring compliance with liquor laws, and assisting with service details. This full-time role offers competitive wages and benefits in Austin, Texas.

Qualifications

• 6+ months of related experience in hospitality or service.
• State-issued food handling and beverage certifications as required.
• Ability to read, write and understand workplace language.
• Ability to read safety rules and operation manuals.
• Able to operate POS systems.
• Basic math for checks and payments.

Responsibilities

• Take orders and serve food and drinks to guests.
• Adhere to liquor laws and verify guest ages.
• Explain dishes and ingredients.
• Describe and recommend wines and beverages.
• Enter orders into POS and send to kitchen.
• Prepare and maintain table settings and service area.
• Assist with running food, clearing tables, and guest assistance.
• Respond promptly to guest comments and concerns.

Skills

Customer service

Communication

POS familiarity

Math skills

Education

State-issued food handling & beverage certifications

Tools

POS system

Job description

Sway Austin
West Lake Hills, TX 78746, USA

Description

SWAY AUSTIN is hiring for a SERVER

Same, same, but different. Sway is an award-winning modern Thai restaurant in West Lake Hills, Texas. Named one of Bon Appetit's 50 Best New Restaurants in America when the original location opened in 2013, Sway continues to be known as one of the city's most innovative culinary offerings, featuring communal-style dining, inventive food, and cocktail program, and the best rooftop views in Austin.

Job Overview

A Server is responsible for taking orders, serving food and beverages to guests, and adhering to the outlet’s steps of service. Service at New Waterloo is about combining great hospitality along with technical skills and warm personalities to create an upbeat, and welcoming environment.

What you'll do:

• Maintain product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon request
• Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Describe and recommend wine and specialty beverages to guests
• Take food and beverage orders, enter them into the POS system, and send them to the kitchen
• Serve food and beverages to guests, preparing and garnishing dishes as required
• See to each guest’s special needs, including any allergies or dietary restrictions
• Prepare and maintain table setting for courses, including setting up items such as linens, silverware, and glassware
• Assist with running food and beverages, clearing tables, and escorting guests as needed
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Manage order times and inform guests and management of any delays in service
• Maintain revenue by preparing checks that itemize total costs + sales taxes and collect accurate payments from guests
• Remove dishes and glassware from tables or counters, and take them to the kitchen for cleaning
• Clean tables or counters after guests have finished dining as needed
• Stock service areas with dining supplies such as plates, utensils, glassware, and linens

Who you are:

• You have s tate-issued food handling + beverage certifications as required.
• You have 6+ months of related experience in the hospitality industry.
• You can speak, read, write, and understand the primary language(s) of the workplace.
• You are able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• You can speak effectively before guests and groups of co-workers.
• You can navigate and operate computer and Point of Sale (POS) systems.
• You can apply concepts of math including addition, subtraction, multiplication, and division.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.