Overview
Server – Sacred Pepper (Tampa, Florida). Report to the General and Service Manager. This role requires full knowledge of food, beverage and service to ensure a positive dining experience for guests. The Server acts as a guide, communicator, decision‑maker, and entertainer.
Responsibilities
- Prepare dining area by setting tables, decorations, condiments, candles, napkins, service plates, and utensils.
- Assist patrons in selecting food and beverages by presenting the menu, offering cocktails, aperitifs, and wine, and answering questions.
- Transmit orders to bar and kitchen; document special dietary needs and requests.
- Serve orders, deliver accompaniments, and respond to additional patron requirements.
- Maintain table setting, replenish utensils, refilling water glasses, and attentively observe patrons for spills or other needs.
- Conclude dining experience, acknowledge patron satisfaction, and invite return visits.
- Handle payment transactions, issue bills, process credit cards or cash, and return change.
- Utilize the Aloha point‑of‑sale system for sales transactions.
- Check ID for guests under 30 and demonstrate responsible alcohol service.
- Conduct suggestive selling and upselling techniques to increase sales.
- Assist in opening, running, and closing duties, including station set‑up and breakdown.
- Maintain a clean and organized station, perform pre‑bussing, and uphold sanitation, safety, and alcohol control policies.
- Communicate guest needs to kitchen staff and keep them informed of meal progression.
Key Competencies
- Professionalism and a strong commitment to customer service.
- Initiative, adaptability and organization.
- Conflict resolution and teamwork.
- Computer literacy, especially with POS systems.
- Food‑safety knowledge and certification (food handler required).
- Math proficiency for money handling and calculations.
- Excellent interpersonal and communication skills in English.
- Ability to multi‑task and work well under pressure.
- Physical stamina for standing and walking up to seven hours per shift.
Qualifications
- High School Diploma or GED.
- Minimum 1–2 years of restaurant service experience.
- Post‑hire certification: Food Handler and Responsible Vending.
- Knowledge of food preparation, beverage service, and wine pairing.
- English reading, writing, and speaking proficiency.
- Mathematical ability for calculating totals, discounts, and change.
Physical Demands & Work Environment
- Stand throughout the entire shift; walk and move frequently.
- Reach, bend, lift, and carry up to 25–50 lbs, and occasionally move up to 100 lbs.
- Perform frequent hand washing and maintain cleanliness.
- Work in a fast‑paced, high‑volume dining setting with noise and crowds.
- Use clear communication to interact with guests and teammates.
Benefits
- Health and Dental Insurance
- 401(k) matching
- Employee meal discounts
- Paid time off