Server

The Lodge at Schroon Lake; Schroon Lake (NY); On-site; USD 18,000 - 28,000; Full time

Job summary

The Lodge at Schroon Lake is hiring a Restaurant Server in Schroon Lake, NY. The role focuses on delivering excellent guest service, menu guidance, and accurate order handling, with an emphasis on friendly communication and teamwork.

Pay rate is $13.00 per hour plus gratuity. Join a supportive, values-driven team where wellbeing and career growth are priorities, and where guests consistently enjoy a welcoming dining experience.

Qualifications

• Provide high-level customer service and communicate effectively with guests and team members.
• Ability to learn quickly and pay attention to details.
• Maintain composure and performance while working under pressure.

Responsibilities

• Greet guests warmly and escort them to their tables, presenting menus and specials.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS system, communicating modifications clearly to the kitchen.
• Serve items promptly with proper portioning, presentation, and temperature.
• Monitor tableware and maintain a neat dining environment; replenish items as needed.
• Anticipate guests’ needs and provide proactive assistance and refills.
• Coordinate timing with kitchen and bar staff to ensure timely service.
• Communicate special requests or allergies to the kitchen and ensure meals meet preferences.
• Relay guest feedback to management for prompt resolution.
• Process payments securely and present bills at the end of each meal.

Skills

Customer service

Communication

Attention to detail

Work under pressure

Job description

We're more than just a team - we're a community dedicated to making a difference every day.

At The Lodge at Schroon Lake, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team.

Pay Rate: $13.00 per hour plus gratuity

The Restaurant Server safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

Join a Team that Puts Your Well-Being First!

At The Lodge at Schroon Lake, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We're more than just a business— we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests’ needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education

• Experience as a Server is preferred; must be of legal age if serving alcohol

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.