Server

Ontario Trillium Foundation; Santa Monica (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

The Huntley is seeking a friendly, team-oriented Food Server to provide prompt, courteous service to guests and to help ensure a memorable dining experience. You will greet guests, take orders, and coordinate with the kitchen to deliver meals seamlessly.

Responsibilities include handling cash, maintaining cleanliness, and memorizing menu items to answer questions and make recommendations. A professional appearance and excellent English are essential.

Qualifications

• 1+ year in a similar food service role.
• Knowledge of customer service principles and restaurant operations.
• Familiarity with standard cash-handling procedures.
• Fluent in spoken and written English.
• Ability to follow instructions and multitask effectively.

Responsibilities

• Provide prompt and courteous food service to restaurant customers.
• Greet guests, take orders, and communicate with kitchen staff for timely delivery.
• Maintain service standards and attentiveness throughout the dining experience.
• Restock and clean as part of opening/closing duties.
• Memorize menu items and specials to answer questions and make recommendations.
• Ensure cleanliness of restaurant, service areas, and kitchen to meet health requirements.
• Handle guest checks and payments accurately to safeguard guests and the business.
• Attend pre-meal and departmental meetings to stay informed about products and service.

Skills

Customer service

Cash handling

English fluency

Communication

Multi-tasking

Job description

Job Description

We are seeking individuals with a strong work ethic, a willingness to learn with a team-oriented demeanor that align with The Huntley's mission, vision, and values. We focus on accomplishment, growth and advancement, and loyalty. We value our employees and foster a meaningful work environment that is always evolving. Come join us! In this role, you'll bring to the table the ability to provide support for the F&B team and to ultimately execute the perfect experience for our guests dining experience with us.

What You'll Do

• Under general supervision, provides prompt and courteous food service to restaurant customers
• Greets and takes food and drink orders and communicate effectively with kitchen and other staff to ensure timely delivery of foodserving the orders and accommodating special needs/requests
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
• Completes all restocking and cleaning duties by performing opening and closing side work as instructed
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
• Maintains cleanliness standards in restaurant, areas and kitchen service area in order to have a clean, presentable and attractive facility and to adhere to state and local health board requirements
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
• Responds to customer/guest inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
• Presents a clean and professional appearance at all times
• Maintains a friendly, cheerful and courteous demeanor at all times
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• Previous experience in similar position of 1 year or longer
• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
• Must know standard cash-handling procedures
• Must be fluent in oral and written English
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant at all times
• Balancing, stooping kneeling, crouching, crawling, reaching handling throughout the shift
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff
• Must have excellent vision to see that product is prepared appropriately
• Must have moderate comprehension and literacy to read use records and all special requests
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing