Cafe Retail Sales Associate - HRC Las Vegas Strip

100 Hard Rock Int'l USA, Inc; Las Vegas (NV); On-site; USD 28,000 - 48,000; Full time

Job summary

100 Hard Rock Int'l USA, Inc. is seeking a Guest Services Associate in Las Vegas to welcome guests, answer questions, and guide them through purchases with a strong emphasis on product knowledge and friendly service.

You will handle cash, operate the POS system, assist with inventory, maintain store presentation and strive to create memorable guest experiences in a fast-paced retail environment.

Qualifications

• Remaining calm in a hectic, fast-paced atmosphere.
• Organized with attention to detail and a sense of urgency.
• Friendly attitude toward guests.

Responsibilities

• Greet guests and answer questions accurately.
• Answering the phone and assisting guests.
• Make proficient sales transactions using a POS system.
• Handle cash and other forms of payment.
• Maintain proper cash drawer balances.
• Direct guests to areas/restrooms and assist with directions.
• Demonstrate product knowledge and inform guests of features & benefits.
• Use upselling techniques to suggest related or higher-quality items.
• Keep the store clean, organized and well-stocked.
• Perform opening, closing & side duties and uphold visual display standards.
• Ensure guest satisfaction and create memorable experiences.
• Entertain guests to create “Raving Fans”.

Skills

Customer service

Cash handling

Upselling

Excellent communication

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

RESPONSIBILITIES

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

QUALIFICATIONS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!