Server

Mansions Management Company; Oklahoma City (OK); On-site; USD 28,000 - 32,000; Full time

Job summary

Mansions Management Company in Oklahoma City is seeking a friendly server to deliver high-standard service in the restaurant and dining areas for residents and guests. You will take orders, serve meals and beverages, and ensure timely, hospitable experiences.

Under supervision of the Service Manager and Kitchen leadership, you will upsell items, handle special requests, coordinate with bus staff and kitchen, and maintain cleanliness while attending to guest needs.

Qualifications

• Greets guests and presents the menu.
• Takes orders and processes payments on the POS system.
• Upsells food and beverages and communicates specials.
• Coordinates with kitchen and service staff to ensure smooth service.
• Maintains cleanliness and ensures guest satisfaction.

Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about specials and menu changes.
• Suggests items and upsells to guests.
• Takes food and beverage orders and records special requests.
• Obtains revenues, issues receipts and accepts payments.
• Fills in for absent staff and assists as needed.
• Enter orders on POS with guest specifications (no garlic, etc.).
• Communicate with guests and assist with queries.
• Coordinate with bus person and kitchen for smooth service.
• Serve courses and monitor guest satisfaction.
• Respond promptly to any additional guest requests.

Job description

Ensure that all guests are served to The Mansions standards in the Restaurant areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas Takes orders for, serves (where applicable, prepares) food and beverages to all residents and guests as per the standards in a friendly, timely and efficient manner under the direct supervision of the Service Manager and/or Sous Chef and/or Director of Dining/Executive Chef.

Server Duties and Responsibilities

• Greets guests and presents them with the menu
• Informs guests about the special items for the day and menu changes if any
• Suggest food and beverages to the guest and also try to upsell
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system
• Obtaining revenues, issuing receipts, accepting payments
• Performing basic cleaning tasks as needed or directed by supervisor
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food; (example - no garlic, less spicy, without egg, etc.)
• Communicate to the guest and provide assistance with their queries
• Coordinate with the bus person and/or kitchen staff to ensure smooth operation and resident/guest satisfaction
• Serve food and beverage to the guest as per the course of order
• Observes guests and ensure their satisfaction with the food and service
• Promptly respond to guest with any additional request