Guest Experience Server

Holbrooklife; Georgia; On-site; Full time

Job description

Responsibilities

• Ensure dining room prepared for patrons: tables set; supplies stocked prior to the beginning of service.
• Work with kitchen and attendant staff to create positive dining experience for guests.
• Greet guests in a genuine manner.
• Provide guests with menus; suggest menu items; advise of daily specials; and provide information and/or answer questions regarding menu items.
• Take guests orders and repeat it to ensure accuracy.
• Request to check identifications of ALL guests ordering alcohol to ensure of legal age – NO EXCEPTIONS.
• Monitor and ensure that no guest is “over served” – understanding that they may have consumed alcohol prior to arriving at your restaurant.
• Serve alcohol responsibly.
• Communicate orders to kitchen staff.
• Monitor table to ascertain any additional service needs and to communicate order status.
• Monitor kitchen to ensure timely preparation of order.
• Inspect order prior to leaving kitchen to ensure accuracy and quality (including presentation) – if it’s not right, do not serve it.
• Serve orders in a timely fashion.
• Maintain table settings by removing finished courses and replenishing utensils as needed.
• Upsell additional offerings such as beverages, appetizers and/or desserts.
• Enter orders into POS system, present guest check, process payment.
• Thank the guest in a genuine manner and invite a return visit.
• Clean tables and remove dishes after party leaves.
• Carry soiled dishes to dishwasher.
• Ensure availability of supplies; clean dishes, flatware, glasses, etc.; complete assigned sidework.
• Inform supervisor of any equipment that needs repair.
• Maintain a high standard of cleanliness within the food service area.
• Ensure that work areas are maintained in a clean, safe, comfortable and attractive manner, clearly marked with caution or safety signs as required.
• Ensure work areas are free of hazardous objects and all equipment, and tools and supplies are properly stored.
• Maintain resident confidentiality.
• Treat residents and guests with kindness, dignity and respect.
• Know and comply with Residents’ Rights rules.
• Ensure that an adequate level of department supplies is maintained and advise the manager about supply needs.
• Assist in the maintenance of an atmosphere of warmth and personal interest, ensuring a positive, calm environment that is both aspirational and inspirational throughout the campus.
• Assist in the maintenance of operating environment that assures consistent, high level of resident & guest satisfaction.
• Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned.
• Complete any other tasks, assignments, projects or requests from management.