Server

Ugly-Dumpling-4; Newark (DE); On-site; USD 21,000 - 30,000; Part time

Job summary

Ugly Dumpling in Newark, Delaware is seeking a friendly server to welcome guests and explain menu items, including daily specials, while handling accurate orders and dietary needs. You will serve food and beverages promptly, manage payments via POS, and collaborate with kitchen staff to ensure timely delivery.

The role emphasizes strong communication, multitasking in a fast-paced setting, and upholding brand standards and health/safety guidelines.

Qualifications

• Previous restaurant or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong customer service orientation and attention to detail.
• Basic math skills for handling transactions.

Responsibilities

• Welcome guests, explain menu items, and answer questions about ingredients or allergens.
• Take accurate orders and communicate dietary needs to the kitchen.
• Serve food and beverages promptly and monitor guest needs.
• Respond to feedback, resolve issues, and elevate concerns to management.
• Maintain knowledge of menu items, promotions, and brand points.
• Use POS to enter orders, handle payments, and process transactions.
• Coordinate with kitchen staff to ensure timely delivery of orders.
• Assist with food presentation to meet quality standards.
• Follow health, safety, and sanitation guidelines.
• Keep work areas clean and organized; assist with opening/closing duties.

Skills

Excellent communication

Multitasking

Customer service

Attention to detail

Stand and walk

Tools

POS system

Job description

Pay Range:Hourly base wage + Tips

Duties & Responsibilities

• Welcome guests warmly, explain menu items, including daily specials, and answer any guest questions about ingredients, allergens, or preparation methods.
• Take accurate orders, ensuring any dietary needs or preferences are clearly communicated to the kitchen.
• Serve food and beverages promptly, monitoring guest needs throughout the meal.
• Respond to guest feedback courteously, resolve any issues, and elevate concerns to the manager when necessary.
• Maintain a comprehensive understanding of the menu, including food and beverage offerings, preparation methods, and special promotions.
• Stay informed about Ugly Dumpling’s values, brand history, and unique selling points to effectively communicate them to guests.
• Use the POS system accurately to enter orders, handle payments, and process transactions efficiently.
• Coordinate with kitchen staff and runners to ensure seamless service flow and timely delivery of orders.
• Assist with food presentation standards to ensure each dish aligns with company quality standards before it reaches the guest.
• Adhere to health, safety, and sanitation guidelines, ensuring compliance with restaurant policies and local regulations.
• Maintain a clean, organized work area, including service stations, tables, and dining areas.
• Support opening and closing duties, restocking supplies, and preparing the dining area for service.
• Work collaboratively with other servers, bartenders, kitchen staff, and management to ensure guest satisfaction.
• Assist with other tasks as needed, such as refilling water, clearing tables, resetting for the next guests, and supporting special events or promotional activities.
• Performs other duties as assigned.

Essential Functions

• Previous experience in a restaurant or hospitality setting preferred, but not required.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong customer service orientation and attention to detail.
• Basic math skills for handling transactions and managing guest orders.
• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Compliance with Ugly Dumpling’s dress code and personal appearance standards.

Ugly Dumpling fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.