Server Assistant

Ugly Dumpling; Kissimmee (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Ugly Dumpling in Kissimmee, FL is seeking a Server Assistant to support our dining room team and ensure guests have a seamless experience.

You will clear and reset tables, deliver beverages, assist servers, and help maintain a clean, welcoming dining area while adhering to safety and dress standards. Entry-level candidates encouraged to apply; evening/weekend shifts required.

Qualifications

• Hospitality mindset with focus on guest satisfaction.
• Strong communication and teamwork abilities.
• Willingness to learn menu items and procedures.

Responsibilities

• Clear and reset tables promptly to maintain a tidy dining area.
• Deliver beverages and assist servers with order delivery.
• Maintain cleanliness of dining surfaces, floors, and seating areas.
• Greet guests warmly and respond to requests promptly.
• Assist in explaining dishes and menu items to guests when needed.
• Adhere to health, safety, and dress code standards.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Ability to stand long shifts

Job description

Server Assistants at Ugly Dumpling are responsible for supporting the server team and ensuring a seamless dining experience for guests. This role involves maintaining cleanliness in the dining area, assisting in food delivery, and ensuring tables are reset promptly. The ideal candidate will be quick, efficient, and attentive to the needs of the team and guests, upholding Ugly Dumpling's standards of service and hospitality.

Duties & Responsibilities

Primary responsibilities include, but are not limited to the following:

• Clear and reset tables promptly to maintain a tidy and organized dining area.
• Clean surfaces, chairs, and floors around tables after guests leave to prepare for the next seating.
• Assist with filling water glasses and refilling guest beverages as needed.
• Deliver food orders from the kitchen to the correct tables accurately and in a timely manner.
• Confirm with servers and kitchen staff that each dish meets presentation and quality standards before delivery.
• Assist in explaining dishes to guests as needed, maintaining knowledge of the menu and dish contents.
• Acknowledge and greet guests with a warm, friendly demeanor.
• Respond to guest requests or refer them to servers or management when needed.
• Proactively address any guest needs within your capacity to ensure a positive dining experience.
• Maintain cleanliness in the dining room, including sanitizing tables, chairs, and floors, and emptying trash as needed.
• Adhere to health and safety regulations, supporting hygiene and food safety practices in all duties.
• Assist with opening and closing duties, including stocking supplies, setting up dining areas, and completing end-of-shift tasks.
• Work closely with servers, kitchen staff, and other team members to support the smooth flow of service.
• Communicate efficiently with team members to ensure accurate and timely food delivery.
• Performs other duties as assigned.

Essential Functions

• Prior experience as a busser, food runner, or in a similar role is a plus, but not required. Entry-level candidates with a strong work ethic are welcome.
• Excellent communication and interpersonal skills.
• Strong sense of urgency, organization, and ability to multitask.
• Strong customer service orientation and attention to detail.
• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Compliance with Ugly Dumpling's dress code and personal appearance standards.