Server

Hard Rock Cafe; New York (NY); On-site; USD 12,899 - 18,372; Full time

Job summary

Hard Rock Cafe Yankee Stadium is seeking friendly servers to deliver memorable guest experiences in a fast-paced environment. You will take orders, run food, and ensure accurate payments while maintaining high service standards.

Knowledge of alcohol service, ID checks, and upselling techniques is expected. The role emphasizes teamwork, cleanliness, and creating memorable experiences for guests at our iconic venue.

Qualifications

• Experience providing friendly guest service in a fast-paced setting.
• Ability to accurately handle payments and process transactions.
• Knowledge of responsible alcohol service and ID verification procedures.

Responsibilities

• Take guests’ orders and relay to the kitchen.
• Run food to tables and assist with service flow.
• Handle cash and other forms of payment; operate POS system.
• Check IDs for guests who appear under 30 and ensure alcohol service compliance.
• Assist in maintaining clean, organized stations and dining areas.
• Support opening/closing duties and stock condiments as needed.

Skills

Customer service

Cash handling

Alcohol service

Upselling

ID verification

Tools

POS system

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Yankee Stadium is part of the Hard Rock International brand. With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

• Taking guests’ orders .
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans. ”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Hourly wage for servers are 11.35 per hour.