Server

HEI Hotels & Resorts; Nashville (TN); On-site; USD 28,000 - 42,000; Full time

Job summary

HEI Hotels and Resorts is seeking a beverage server for the Sheraton Music City Hotel in Nashville. You will greet guests, prepare and serve drinks, and ensure compliance with state liquor laws while delivering a hospitable guest experience.

Experience in hotels and customer service, plus proficient use of POS systems, are important. Ability to carry trays up to 30 lbs and work flexible shifts is required. HEI offers diverse opportunities and a team-focused environment.

Qualifications

• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to use point of sale computer.
• Full knowledge of state liquor laws.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Prepare station for readiness prior to opening and closing of each shift.
• Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts.
• Perform all side work duties according to side work schedules.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Customer service

POS systems

Liquor law knowledge

Tray handling 30 lbs

Job description

About Us

Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. With dedicated associates, we are poised to exceed our guest’s every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service to both our guests and fellow team members. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work?

Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Serve guests in a hospitable manner to ensure positive guest experience.

Essential Duties and Responsibilities

• Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards.

• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

• Prepare station for readiness prior to opening and closing of each shift.

• Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts.

• Perform all side work duties according to side work schedules.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Ability to establish and maintain effective working relationships with associates, customers, and patrons.

• Ability to use point of service computer.

• Full knowledge of state liquor laws.

• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.