Server

Marion Miami; Miami (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Mr. Hospitality is seeking a Server to provide courteous and efficient food and beverage service, maintain a clean work area, and uphold company standards and procedures.

The role emphasizes guest satisfaction, accurate cash handling, and strong communication with patrons in a fast-paced environment. Prospective team members should be fluent in English and Spanish, capable of carrying heavy trays, and flexible to work evenings, weekends, and holidays while ensuring compliance with safety and

Qualifications

• Excellent customer service and guest relations.
• Strong communication and interpersonal skills.
• Fluent in English and Spanish.
• Ability to handle money accurately and process transactions.

Responsibilities

• Interact with guests to create a memorable experience.
• Respond to guest problems and complaints promptly.
• Maintain high standards of cleanliness and sanitation.
• Understand liquor laws and proper service of alcoholic beverages.
• Know basic math for transactions and change.

Skills

Customer service

Communication

English & Spanish fluency

Interpersonal skills

Cash handling

POS system

Tools

POS System

Job description

Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations.

With 20 years of combined experience in the food and beverage industry, Mr. H has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.

JOB SUMMARY

The Server position is responsible for performing all tasks related to food and beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with company standards and procedures.

Ensuring Exceptional Customer Service:

• Interact with guests to create memorable experience
• Respond effectively to guest problems and complaints.
• Understand the importance of guest satisfaction and focus on continuous improvement.
• Knowledge of the basic functions of food operations.
• Must be motivated and have excellent customer service skills.
• Good interpersonal and teamwork skills.
• Strong writing, reading, listening and speaking communications skills.
• Ability to maintain a high level of accuracy in preparing and entering information.
• Very effective organizational skills.
• Stress management skills
• Knowledge of all liquor laws and regulations concerning service of alcoholic beverages.
• Working knowledge of acceptable standards of sanitation and proper chemical usage.
• Ability to perform basic math skills.
• Ability to handle money and make correct changes.
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.
• Comprehension of POS system

Position Requirements:

• Basic knowledge of food and beverage preparation, service standards and guest relations and etiquette.
• Speak and write fluently in English & Spanish.
• Knowledge of appropriate table settings, service ware and menu items.
• The ability to carry large, heavy trays on a continuous basis throughout the shift.
• Self- ‐ motivated and resourceful, with the proven ability to multi- ‐ task and operate successfully under pressure.
• Flexible schedule to include evenings, weekends, and holidays.
• Cash handling and customer service experience preferred.
• Must have previous serving experience.
• Must be motivated and have excellent customer service skills
• Must be able to obtain any required food handling or alcohol serving certifications required by local or state agencies.
• Must be able to relate to all levels of Guests and management.
• Maintain complete knowledge of table, seat, room capacity, hours of operation, proper table set- ‐ up of the restaurant.
• Alcohol Awareness "ServSafe"

Personal Appearance:

• Must abide by the brand standards.
• Slip resistant black shoes.
• Must be clean- ‐ shaven at all times.
• All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times.
• Maintain personal health and sanitation standards (wash hands when using restroom, etc.)

Personal Attributes:

• Be honest, trustworthy and respectful.
• Possess cultural awareness and sensitivity.
• Be flexible in regard to schedule.
• Demonstrate sound work ethics.

Physical Demands:

• Requires mobility and prolonged standing.
• Lifting and carrying up to twenty-five pounds.
• Working at a height of four feet.

Environmental Conditions:

• Use of chemicals and electrical equipment.
• Ability to tolerate varying conditions of noise level, temperature, illumination and air quality.

Sensory Demands:

• Normal sense of smell, touch, and sound.
• Normal vision range. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, or colors.

Mental Demands:

• The incumbent must also deal with a wide variety of people on various issues.
• Knowledge is required to perform basic math, including calculations using fractions, percentages, and/or ratios.