Server

Regis Corporation; Mequon (WI); On-site; USD 16,531 - 24,796; Full time

Job summary

Lowlands Group Restaurant is seeking a friendly Server to join our cafe team. You will greet guests, take orders, describe daily specials, and ensure timely service with attention to detail.

Expect a high level of guest care, knowledge of our beer and menu, and collaboration with kitchen and bar staff. Training will be provided to align with company standards and hospitality values.

Qualifications

• Team player with strong communication and reliability.
• Customer service skills and the ability to multi-task in a fast-paced cafe.
• Ability to maintain professionalism and clearly communicate with guests and team.

Responsibilities

• Greet and serve guests promptly and professionally.
• Take food and drink orders accurately and efficiently.
• Check back with guests to ensure satisfaction and refill drinks as needed.
• Handle customer complaints calmly and inform supervisor of any issues.
• Restock service areas and keep the dining area clean.

Skills

Team Player

Team Communication

Customer Service

Multi-task

Food & Beverage Knowledge

Professionalism

Clear Communication

Team Collaboration

Job description

Your role as a Server at a Lowlands Group Restaurant is extremely important to our success. Guests come to our Cafe’s for various reasons– business lunches, the afternoon cocktails and drinks, dinner with family or friends, a quick dessert, special events, family milestones, or an amazing brunch. Timing and tailoring your service style is critical to successfully providing our guests with optimal service. Our goal is to provide the type of unique and genuine care that our guests tell stories about as they become raving fans.

When guests are seated at our tables, it’s the first impression and our staff’s overall quality of service that are remembered. Approach our guests in a friendly warm demeanor, always making eye contact, and always be ready to engage with them genuine care and attention to detail.

We expect our team to take pride in what we do, making our guests’ experiences in our Cafés as warm and inviting as if they were in our own homes. That is the Lowlands dining experience, and your knowledge and pride of our food, drinks and operations enable usto bring that experience to life for our guests. With clear direction and communication from the management team and your trainers you will be trained to company expectations. With this knowledge and skillset you will be an effective team player and provide our guests with a high level of quality service.

Essential Functions:

• Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
• Greet, serve guests in a prompt, friendly, professional way.
• Have Bier and Menu knowledge
• Be familiar with specials and soups of the day prior to starting the shift.
• Take food and drink orders promptly and accurately.
• Check back with customers to ensure satisfaction with food and service, refill drinks, and take any additional orders.
• Handle customer complaints in a calm, courteous manner. Inform supervisor of any customer complaints or suggestions.
• Restock service areas.
• Keep service areas clean and complete all assigned cleaning tasks.

Qualifications:

• Team Player
• Team Communication
• Performs assigned tasks
• Continuous development of food & beverage product knowledge
• Customer Service Skills
• Ability to maintain Professionalism at all times
• Ability to communicate clearly
• Ability to work well with others
• Ability to multi-task

General Physical Demands for the Position:

Servers will regularly stand for long periods of time, bend, stoop, turn, lift, talk, walk, walk on uneven ground, carry and lift up to fifty (50) pounds. Team lift is required for anything over twenty-five (25) pounds or any awkward lifting.