Server Assistant

Regis Corporation; Mequon (WI); On-site; USD 16,531 - 24,796; Full time

Job summary

Lowlands Group Restaurant is seeking a Server Assistant who plays a crucial role in delivering exceptional guest experiences. You will support servers by ensuring food quality, delivering items promptly, and keeping the front-of-house organized to help ensure satisfaction for every guest.

Strong communication, teamwork, and a professional attitude are essential as you learn menu details, assist with guest requests, and help maintain service speed during busy shifts.

Qualifications

• Ability to work well with others.
• Strong customer service skills.
• Clear and effective communication.
• Maintain professionalism at all times.
• Ongoing development of food & beverage knowledge.

Responsibilities

• Serve as a food quality inspector to ensure final product meets standards before delivering to guests.
• Deliver food items promptly to maintain optimum temperature.
• Demonstrate menu knowledge and greet guests at the table.
• Match food items to guests and communicate guest requests to servers/bartenders.
• Provide friendly, attentive customer service and maintain service speed.
• Keep front-of-house neat and organized and assist with opening, running and closing duties.

Skills

Team Player

Team Communication

Performs assigned tasks

Food & beverage knowledge

Customer Service Skills

Professionalism

Clear communication

Teamwork

Multi-tasking

Job description

Your role as a Server Assistant at a Lowlands Group Restaurant is extremely important to our success. Servers Assistants provide exceptional customer service to each guest on every occasion in order to achieve customer satisfaction. Servers Assistants look for opportunities to exceed customer expectations and offers assistance accordingly.

Essential Functions

• Serves as food quality inspector to ensure final product preparations align with company standards before delivering items to guests
• Delivers food items in a timely manner to ensure optimum food temperature when it reaches the guests
• Menu Knowledge
• Greets guests when approaching table and matches food items with the correct guests
• Communicates any relevant messages to servers and/or bartenders regarding guests' requests/needs
• Friendly & Attentive Customer Service
• Service Speed
• Maintain a neat, organized front-of-house environment
• Completes all opening, running and closing duties as assigned

Qualifications

• Team Player
• Team Communication
• Performs assigned tasks
• Continuous development of food & beverage product knowledge
• Customer Service Skills
• Ability to maintain professionalism at all times
• Ability to communicate clearly
• Ability to work well with others
• Ability to multi-task

General Physical Demands for the Position

Servers Assistants will regularly stand for long periods of time, bend, stoop, turn, lift, talk, walk, walk on uneven ground, carry and lift up to fifty (50) pounds. Team lift is required for anything over twenty-five (25) pounds or any awkward lifting.