Server

Coma Coffee Roasters; Leawood (KS); On-site; USD 17,000 - 25,000; Full time

Job summary

Lapez Mod Mex in Kansas City area is seeking a friendly server to welcome guests, take orders, deliver meals and collaborate with the team to ensure an outstanding dining experience. You’ll use Toast/POS, greet guests, and communicate clearly with the kitchen and bartenders.

Qualifications include 18+ with restaurant experience, ability to stand for long periods, and willingness to work nights, weekends, and holidays.

Qualifications

• Must be at least 18 years old (Adhere to KS liquor laws).
• Previous restaurant experience.
• Previous serving experience preferred.
• Clean and hygienic appearance.
• Ability to stand, walk, bend etc for extended periods and lift up to 40 pounds.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Genuinely welcome guests and engage them in unscripted conversation
• Listen to guests’ questions, needs, and concerns.
• Address each with attention, understanding, and by making recommendations
• Anticipate the guests’ needs or preferences by recognizing cues during dining
• Develop knowledge of Lapez Mod Mex standards, procedures, products, and services
• Use the POS/Toast as a primary method of communication and organization
• Deliver food and drinks to tables, communicate items to the table
• Facilitate charge and payment from guests
• Answer phones and complete those calls as necessary
• Communicate openly, clearly, and positively to guests, co-workers, and managers
• Embrace teamwork by assisting other team members
• Follow sanitation, safety and alcohol control policies
• General housekeeping duties including sweeping, mopping, cleaning equipment, stocking stations, servicing restrooms

Skills

Friendly demeanor

Multitasking

Team mindset

Communication

Customer service

Job description

The server is the direct guide to the guest experience at Lapez Mod Mex. The server controls the pace and tone of the dining experience from the moment a guest sits at a table to the time they stand up to leave. They provide friendly, responsive service focusing on hospitality and ensuring their guests want to return.

Duties and Responsibilities:

• Genuinely welcome guests and engage them in unscripted conversation
• Listen to guests’ questions, needs, and concerns.
• Address each with attention, understanding, and by making recommendations
• Anticipate the guests’ needs or preferences by recognizing facial and indirect cues throughout their dining experience (hesitation, silence, glancing around the restaurant, etc.)
• Develop and maintain a comprehensive knowledge and understanding of Lapez Mod Mex and its standards, procedures, products, and services. Stay up to date on off menu products, specials, etc.
• Use the POS/Toast as a primary method of communication and organization
• Deliver food and drinks to tables, communicate items to the table
• Facilitate charge and payment from guests
• Answer phones and complete those calls as necessary
• Communicate openly, clearly, and positively to guests, co-workers, and managers
• Embrace the teamwork philosophy by striving to assist other team members
• Protect guests and the establishment by knowing and following sanitation, safety and alcohol control policies.
• General and basic housekeeping duties including but not limited to sweeping and mopping floors, cleaning beverage equipment, stocking side stations, servicing restrooms, etc.

Qualities of a Server:

• Friendly and energetic demeanour and personality
• Sense of urgency - the need to finish a task quickly and effectively
• Ability to keep calm under pressure
• Ability to take instruction, especially under pressure
• Positive outlook and influence
• Ability to multitask and stay organized
• Attention to detail, cleanliness, and sanitation
• Awareness of environment and service needs
• Ability to prioritise tasks based on importance and urgency
• Basic computer literacy and basic math skills

Requirements:

• Must be at least 18 years of age (Adhere to KS liquor laws)
• Previous restaurant experience
• Previous serving experience preferred
• Clean and hygienic appearance
• Ability to stand, walk, bend etc for extended periods and lift up to 40 pounds
• Ability to work nights, weekends, and holidays