Server

Boston’s Pizza Restaurant and Sports Bar – Franchising – United States; Lansing (MI); On-site; USD 16,531,200 - 24,796,800; Full time

Job summary

Boston’s Restaurant and Sports Bar is seeking a Server to provide friendly and attentive service for guests, ensuring all drinks and meals meet quality standards. You will also help keep the dining area clean and organized, while supporting to-go orders as needed.

Responsibilities include handling cash/credit transactions, complying with alcohol service rules, and assisting in training new staff as part of a collaborative team in a fast-paced environment.

Qualifications

• Experience in guest service and hospitality settings.
• Ability to handle cash and credit card transactions accurately.
• Attention to detail and multitasking in a fast-paced environment.
• Knowledge of alcohol service guidelines and Safe Serve training preferred.

Responsibilities

• Serve guests with prompt, friendly service and ensure menu items meet standards.
• Handle cash and card transactions accurately and securely.
• Assist in training new team members and maintaining team cooperation.
• Follow alcohol service guidelines and health/safety practices at all times.

Skills

Customer service

Cash handling

Teamwork

Alcohol service training

Food knowledge

Job description

Server

You are applying for work with a franchisee of Boston’s Restaurant and Sports Bar, not Boston Pizza Restaurants, LP. Or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Company Overview

Boston’s Restaurant and Sports Bar (“Boston’s) is both a family-friendly restaurant and lively sports bar specializing in handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and local beers. As America’s Sports Restaurant, Boston’s exists as a place to bring the community together around sports events, but also for birthdays, family reunions, coworker happy hours, fundraisers, and more! For more information, visit www.bostons.com. Join our team today!

Summary of Position

Responsible for the service of all food and beverage items to the Guests in a prompt, efficient and above all, friendly and courteous manner. They will maintain a high level of service, ensuring that all products served meet Boston’s Pizza’s specifications. The server will also assist in the cleanliness and organization of the dining room and service areas.

Duties and Responsibilities

Business Affairs

• May be required to assist in the training and development of new team members.
• Cooperation, communication, and teamwork are essential traits for our team.
• Responsible for properly handling of cash and credit cards for all transactions within the restaurant.
• Practices responsible selling and service of alcohol always as mandated by the respected licensing authorities, Serve Safe Alcohol training, and Boston’s Pizza Alcohol training guidelines.
• May be required to accept and facilitate To-Go orders via Phone or Online Ordering and facilitate those orders execution in a timely manner.
• Maintains a professional image and proper uniform standards while performing job related tasks.
• Must be eligible to work in the United States.
• Other duties as required.

Guest Experience

• Frequent Guest contact and high visibility in the dining room are to be apparent at all times.
• Enquires periodically and timely about the Guest dining experience in a sincere manner. When necessary, involving a manager immediately when a negative Guest experience is identified.
• Responsible for thanking every Guest for the patronage in a sincere manner.

Product Quality & Knowledge

• Maintains a high level of food and beverage knowledge and ensures all menu items are prepared according to Boston’s standards and expectations.
• Ensure that the stock levels on hand meet the levels specified by the supervisor or manager on duty.
• Ensure the standard recipes and methods are always used to ensure consistency and efficiency for all menu items.
• Ensures the Guests benefit from ongoing and upcoming promotions by staying abreast and helping in the implementation and new promotions.

Safety & Sanitation

• The health and safety of our Guests is a priority. Cleanliness of the inside and outside of the restaurant must be adhered to in accordance with BPR and local health department expectations.
• Proper practices must be in place to ensure food safety. Controlling time and temperature throughout the flow of food, practicing good personal hygiene, and preventing cross-contamination.
• Proper Labeling, dating, rotation, and adherence to shelf-life standards is mandatory.
• Proper checklists and cleaning schedules are followed to ensure a clean and safe dining environment.