Host

Boston’s Pizza Restaurant and Sports Bar – Franchising – United States; West Fargo (ND); On-site; USD 16,531 - 22,041; Full time

Job summary

Boston’s Restaurant and Sports Bar is seeking a Host/Greeter to warmly greet guests, seat them promptly, and maintain a friendly, courteous atmosphere in the dining room.

You will coordinate seating, manage reservations and waiting lists, assist with To-Go orders, handle payments, and ensure cleanliness and adherence to safety guidelines. This role emphasizes teamwork and a professional appearance to deliver great Guest experiences daily.

Qualifications

• May assist in training new team members.
• Cooperation, communication and teamwork are essential.
• May handle To-Go orders via Phone or Online Ordering.
• Handle cash and card transactions during shifts.
• Follow reservations, waiting list and take-out procedures.
• Maintain professional image and uniform standards.
• Monitor alcohol service per licensing rules and company guidelines.
• Must be eligible to work in the United States.

Responsibilities

• Greeting and seating guests promptly, efficiently and with courtesy.
• Coordinate organization, traffic flow and dining room cleanliness.
• Ensure guests are attended to per Boston’s high standards; escalate to a manager when needed.
• Maintain smooth dining room flow and thank guests for their patronage.

Skills

Customer service

Communication

Job description

You are applying for work with a franchisee of Boston’s Restaurant and Sports Bar, not Boston Pizza Restaurants, LP. Any affiliate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Company Overview

Boston’s Restaurant and Sports Bar (“Boston’s”) is both a family-friendly restaurant and lively sports bar specializing in handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and local beers. As America’s Sports Restaurant, Boston’s exists as a place to bring the community together around sports events, but also for birthdays, family reunions, coworker happy hours, fundraisers, and more! For more information, visit www.bostons.com. Join our team today!

Summary of Position

Responsible for ensuring that the greeting and seating of guests is prompt, efficient and above all friendly and courteous. They will coordinate the organization, traffic flow, and cleanliness of the dining room.

Business Affairs

• May be required to assist in the training and development of new team members.
• Cooperation, communication, and teamwork are essential traits for the team.
• May be required to accept and facilitate To-Go orders via Phone or Online Ordering and facilitate those orders execution in a timely manner.
• Responsible for properly handling cash and credit cards for all transactions taken during the work shift.
• Ensure that all reservations, telephone, waiting list, and take-out procedures are followed.
• Maintains a professional image and proper uniform standards while performing job related tasks.
• Monitors responsible selling and service of alcohol at all times as mandated by the respected licensing authorities, Serve Safe Alcohol training and Boston’s Pizza training guidelines. Reports any concerns to the Manager immediately.
• Must be eligible to work in the United States.
• Other duties as required.

Guest Experience

• Frequent Guest contact and high visibility in the dining room are to be apparent at all times.
• Ensures all Guests are attended to and served in accordance with the high standards per Boston’s expectations. When necessary, involving a manager immediately when a negative Guest experience is identified.
• Responsible for the smooth, even flow of the dining room is a top priority.
• Responsible for thanking every Guest for the patronage in a sincere manner.

Product Quality & Knowledge

• Maintains a high level of food and beverage knowledge and ensures all menu items are prepared according to Boston’s standards and expectations.
• Ensure the standard recipes and methods are always used to ensure consistency and efficiency for all menu items.
• Ensures the Guests benefit from ongoing and upcoming promotions by staying abreast and helping in the implementation and new promotions.

Safety & Sanitation

• The health and safety of our Guests is a priority. Cleanliness of the inside and outside of the restaurant must be adhered to in accordance with BPR and local health department expectations.
• Proper practices must be in place to ensure food safety. Controlling time and temperature throughout the flow of food, practicing good personal hygiene and preventing cross-contamination.
• Proper checklists and cleaning schedules are followed to ensure a clean and safe dining environment.