Server

Hei Hotels Inc.; Jacksonville (FL); Hybrid; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

401(k) with matching

Hotel room discounts

YouDecide discounts

Job summary

Marriott Jacksonville Downtown in Jacksonville, FL is seeking a full-time Server to provide guests with exceptional service from greeting to check presentation. You will input orders into the POS, ensure accuracy, and transport meals to tables, while maintaining compliance with beverage service rules.

Role requires a professional appearance, teamwork, menu knowledge, and the ability to lift up to 30 lbs. Benefits include medical, dental, vision, 401(k), and room discounts.

Qualifications

• Professional appearance and courteous demeanor at all times.
• Willingness to pitch in and help co-workers as a team player.
• Basic knowledge of food and beverage preparation, service standards and etiquette.
• Knowledge of table settings, service ware and menu items.
• Ability to remember and promote menu items and specials.
• Ability to carry up to 30 lbs and operate beverage equipment.

Responsibilities

• Greet guests in a friendly manner and explain specials or promotions.
• Record orders accurately and input into the POS system for kitchen prep.
• Deliver completed orders to guests with correct condiments and beverages.
• Assist with serving alcohol in compliance with state and corporate rules.
• Replenish beverages, upsell desserts or specialty coffees as requested.
• Present checks promptly and close out accurately; maintain guest satisfaction.
• Attend work regularly and comply with attendance policies.
• Perform other duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Menu item knowledge

Communication skills

Memorization of menu items

Lift up to 30 lbs

POS operation

Verbal and written communication

Tools

Point of Sale (POS)

Job description

## ServerApply: On-Site: Marriott Jacksonville - Jacksonville, FL: Full time: Posted Today: JR118975**About Us**Elevate your career in the heart of downtown Jacksonville Florida. The Marriott Jacksonville Downtown is situated in the heart of the River City district. We love to play as hard as we work, so taking in a live show, football game, or concert, before or after work, is just one of the perks we enjoy at our location. Public transportation is convenient with several different options via skyline, bus, or electric scooter. It is such an exciting time to join our team as we embark on a new journey to renovate our entire building, so we can be proud of our brand-new rooms and public spaces. We pride ourselves on taking care of our team, so our team can take care of the guests. Come join the JAXMD team and stay for the fun!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? Yes### Discretionary Performance Bonus Eligible? No**Overview**Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.### **Essential Duties and Responsibilities*** Check station before, during and after shift for proper set-up and cleanliness.* Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.* Record the details of the order from the guests, repeating the order to the guest to check for accuracy.* Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.* When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.* Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.* Replenish beverages as necessary and check with guests for overall satisfaction.* Market and serve upon request any dessert items or specialty coffees.* Operate the Point of Sale procedures to pre-check order and close out the check.* Present the check to guest promptly.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Maintain a professional appearance and manner at all times.* Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.* Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.* Knowledge of the appropriate table settings, service ware and menu items.* Ability to remember, recite and promote the variety of menu items.* Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.* Ability to operate beverage and toast equipment with or without reasonable accommodation.* Ability to establish and maintain effective working relationships with associates, customers, and patrons.* Ability to operate a keyboard and learn Point of Sale procedures.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.