Server

Toca Madera; Houston (TX); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Toca Madera in Houston is seeking a Server to deliver exceptional guest experiences in a vibrant, Mexican-inspired steakhouse. You will represent the brand, explain menu items, and provide personalized recommendations to guests ensuring they have an unforgettable visit.

Ideal candidates bring experience from a full-service restaurant, knowledge of cocktails, spirits and wine, and the ability to stand for shifts and lift up to 35 lbs. Availability nights, weekends, and holidays is required.

Qualifications

• Diligent work ethic.
• Professional appearance representing the brand.
• Forecast and anticipate guest and restaurant needs.
• Experience in a Full Service Restaurant preferred.
• Knowledge of cocktails, spirits and wine.
• Available to work nights, weekends and holidays.
• Must be able to stand for the duration of shifts and lift up to 35 lbs.

Responsibilities

• Deliver a consistently high level of customer service to each guest and client.
• Maintain a safe and clean working environment by complying with health and safety guidelines.
• Proactive and anticipate the needs of coworkers around them that may need.
• Ability to have extensive knowledge on the beverages we offer on the menu and the mastery of the food menu in order to guide guests towards choices that are best for them.
• Mechanical in execution uses organized steps of service to ensure order accuracy and consistency even in the busiest of times.
• Ensuring that side stations are prepped as needed for business demand.
• Build rapport with guests in order to increase repeat clientele.

Skills

Diligent work ethic

Professional appearance

Forecasting guest needs

Cocktails, spirits & wine knowledge

Availability nights weekends holidays

Stand for shifts; lift up to 35 lbs

Job description

Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors, premium ingredients, handcrafted cocktails, and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics, crafted with a commitment to sustainable and organic sourcing that enhances every dish.

Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors, premium ingredients, handcrafted cocktails, and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics, crafted with a commitment to sustainable and organic sourcing that enhances every dish.

Servers are the direct link between the company and the guests and a key driver for creating exceptional guest experiences. Servers are responsible for all aspects of the guest experience including representing the brand, explaining food and beverage offerings, providing personalized recommendations, and ensuring that all of our guests, not just those in their assigned section, have everything they need for an exceptional experience. Servers must go above and beyond for each guest as well as take on the responsibility of ensuring all items are billed appropriately and payment is properly secured and handled.

Responsibilities

• Deliver a consistently high level of customer service to each guest and client
• Maintain a safe and clean working environment by complying with health and safety guidelines
• Proactive and anticipate the needs of coworkers around them that may need
• Ability to have extensive knowledge on the beverages we offer on the menu and the mastery of the food menu in order to guide guests towards choices that are best for them
• Mechanical in execution uses organized steps of service to ensure order accuracy and consistency even in the busiest of times
• Ensuring that side stations are prepped as needed for business demand
• Build rapport with guests in order to increase repeat clientele

Qualifications

• Posses a diligent work ethic
• Maintain a clean and professional appearance which is clean and polished and represents the brand appropriately
• Display the ability to forecast and anticipate the needs of our guests and the restaurant
• Experience in a Full Service Restaurant Preferred
• Knowledge in cocktails, spirits and wine
• Available to work nights, weekends and holidays
• Must be able to stand for the duration of shifts and lift up to 35lbs