Server

Ontario Trillium Foundation; Crescent Beach (MA); On-site; USD 21,000 - 34,000; Full time

Job summary

Hook & Reel is seeking a friendly, energetic Server to greet guests, answer questions about the menu, and provide accurate information on pricing and hours. You will balance bar and dining room orders, assist with side work, and maintain a clean, welcoming station.

A passion for world-class service and teamwork is essential. Candidates should have 1+ years of restaurant experience, valid food handlers and alcohol handlers certifications where applicable, and experience with POS systems.

Qualifications

• 1+ years of restaurant experience.
• Hold a valid State-Mandated Food Handlers Certification.
• Hold a valid State-Mandated Alcohol Handlers Certification.
• Point-of-Sale systems experience.

Responsibilities

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover and seating.
• Ensure guest satisfaction by providing quality service and checking in.

Skills

Customer service

Communication

POS experience

Team player

Tools

POS Systems

Job description

Join Hook & Reel, one of the most established Cajun Seafood restaurant brands in the U.S! Inspired by the fiery flavors of Cajun home cooking, Hook & Reel is redefining the scene by bringing the backyard boil traditions to your table with a little extra flair. It’s always about good food, great company, and plenty of laughs. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At Hook & Reel, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Server at Hook & Reel, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.

• Answer guest questions regarding the menu and Hook & Reel brand.

• Provide accurate information regarding menu, pricing, hours, promotions, and policies.

• Listen attentively to guests to ensure correct orders.

• Assist with side work and opening/closing tasks.

• Clean and organize the front-of-house server station.

• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.

• Ensure guest satisfaction by providing quality service and checking in regularly throughout the dining experience.

• Inform management of special requests or guest concerns.

• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.

• Maintain a positive, energetic, and hospitality-focused attitude at all times.

• Multi-task and balance between bar and dining room orders.

• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.

• Thank guests as they leave and invite them to return.

• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).

• Ability to lift and carry up to 25–50 pounds.

• Frequent bending, reaching, and repetitive movements in a fast-paced environment.

• Ability to work in varying conditions, including heat, cold, and noise.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• 1+ years of restaurant experience.

• Hold a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards (where applicable).

• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards (where applicable).

• Point-of-Sale systems experience.

• Strong communication and a passion for delivering world-class service at every touchpoint.