Host

Ontario Trillium Foundation; Athens (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hook & Reel is seeking a passionate Host/Cashier to be the first and last impression for guests in a fast-paced Cajun seafood setting. You will greet guests, manage wait times, seat guests, and assist servers with initial drink orders while answering menu questions.

The role emphasizes strong communication, hospitality, and a positive attitude, with flexible scheduling including evenings, weekends, and holidays. Prior restaurant experience is helpful but not required.

Qualifications

• Friendliness and strong interpersonal communication are essential.
• Ability to greet guests and answer questions about the menu and brand.
• Flexibility to work a varied schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests promptly and warmly.
• Manage wait times and waitlists.
• Seat guests and assist with initial drink orders.
• Answer questions about the menu and Hook & Reel brand.
• Provide information on menu, pricing, hours, promotions, and policies.
• Assist with opening/closing tasks and front-of-house organization.
• Monitor table turnover and maintain host station.

Skills

Customer service

Communication

Hospitality mindset

Tools

POS systems

Job description

Join Hook & Reel, one of the most established Cajun Seafood restaurant brands in the U.S! Inspired by the fiery flavors of Cajun home cooking, Hook & Reel is redefining the scene by bringing the backyard boil traditions to your table with a little extra flair. It’s always about good food, great company, and plenty of laughs. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At Hook & Reel, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Host/Cashier at Hook & Reek, you are the first and last impression for our guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.

• Provide guests with accurate wait times and manage waitlists.

• Seat guests, provide them with menus and occasionally assist servers with initial drink orders.

• Answer guest questions regarding the menu and Hook & Reel brand.

• Provide accurate information regarding menu, pricing, hours, promotions, and policies.

• Assist with side work and opening/closing tasks.

• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.

• Clean and organize the front-of-house and host station.

• Thank guests as they leave and invite them to return.

• Inform management of large parties, special requests, or guest concerns.

• Answer phones professionally and courteously.

• Handle to-go inquiries or direct them to the appropriate team member.

• Ensure business cards, beverage menus, and other paper goods are clean and stocked.

• Monitor restrooms periodically and notify management of any issues.

• Maintain a positive, energetic, and hospitality-focused attitude at all times.

• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).

• Ability to lift and carry up to 25-50 pounds.

• Frequent bending, reaching, and repetitive movements in a fast-paced environment.

• Ability to work in varying conditions, including heat, cold, and noise.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.

• Point-of-Sale systems experience.

• Strong communication and a passion for delivering world-class service at every touchpoint.