Server

Commonwealth-Lodging-Management-LL; Columbia (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

Commonwealth Lodging Management LLC is seeking a Restaurant Server to guest-relate, upsell menu items, and process payments in our hotel dining area. You will maintain a clean dining space, communicate clearly with guests and team members, and help ensure a high standard of service from arrival to departure.

The role requires strong guest relations, ability to multitask in a busy setting, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Excellent guest service and courtesy.
• Upsell and guide guests on menu items.
• Process payments accurately and handle gratuities.
• Maintain high standards of cleanliness and sanitation.
• Adhere to health department regulations and safety standards.

Responsibilities

• Greet and seat guests, escort to tables in a welcoming manner.
• Present menus and offer detailed information on dishes and allergens.
• Take orders accurately using POS systems.
• Deliver food and drinks promptly and courteously.
• Clear dishes and reset tables for the next guests.
• Assist in upselling to enhance guest experience.
• Ensure cleanliness and organization of dining area throughout shift.
• Participate in daily staff briefings and stay informed about hotel features.

Skills

Guest relations

Communication

Teamwork

Attention to detail

Dependable

Tools

POS systems

Job description

POSITION: Restaurant ServerDEPARTMENT: Food and BeverageSUPERVISOR: Restaurant Supervisor/Food and Beverage Manager/General ManagerPOSITION OVERVIEW: This role serves as the primary point of contact for guests entering the dining area and involves a high level of guest interaction. The ideal candidate will deliver exceptional service in a prompt and pleasant manner, ensuring a welcoming experience from arrival to departure. Responsibilities include understanding proper table settings, making informed and articulate upselling suggestions, processing payments, and handling gratuities. Maintaining high standards of cleanliness and sanitation is essential. Above all, the individual must consistently demonstrate helpfulness and courtesy in all guest interactions.PHYSICAL REQUIREMENTS:Carry a large oval tray with 6 covered dinners, approximately 20 pounds.Exert physical effort in lifting/transporting at least 50 pounds. Push/pull carts and other equipment up to 150 pounds.Endure various physical movements throughout the work areas.Satisfactorily communicate with guests, management and co-workers to their understanding.Work environment – F&B outlets, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settingsThe position requires the ability to stand and maintain well-paced mobility for up to eight hours at a time. Candidates must be flexible and willing to work a varied schedule, including evenings, weekends, and holidays, as needed to meet operational demands.JOB RESPONSIBILITIESMaintain a professional appearance by wearing the proper uniform and nametag at all times.Foster positive guest relations and proactively resolve complaints to ensure guest satisfaction.Communicate clearly and effectively with both guests and team members.Stay informed about all hotel features and services, including hours of operation, room rates, special packages and promotions, daily occupancy, expected arrivals/departures, and scheduled group activities.Be knowledgeable about local attractions and activities to accurately respond to guest inquiries.Understand and correctly operate all equipment; use equipment only for its intended purpose.Greet and escort guests to their tables in a welcoming manner.Present menus and provide detailed information upon request, including portion sizes, ingredients, and potential allergens.Prepare tables with linens, silverware, and glassware prior to guest arrival.Inform guests of daily specials and offer menu recommendations when requested.Upsell additional items when appropriate to enhance the guest experience.Accurately take food and beverage orders using POS systems, order slips, or memorization.Verify guests’ age for alcohol service in accordance with legal requirements.Communicate order details promptly to kitchen staff.Serve food and beverages efficiently and courteously.Inspect dishes and kitchenware for cleanliness and presentation; report any issues promptly.Maintain a clean and organized dining area, including resetting tables as needed.Deliver checks and process payments accurately.Clear used dishes, glassware, and utensils and transport them to the kitchen for cleaning.Participate in daily staff meetings to review specials, menu changes, and service details for reservations or events.Adhere to all health department regulations and safety standards.Maintain guest confidentiality at all times.Assist in emergency situations to ensure the safety of guests, staff, and property, and help restore normal operations as quickly and responsibly as possible.Comply with all departmental, Commonwealth Lodging Management, hotel, and brand policies and procedures.Understand that this job description provides a general overview and is not an exhaustive list of all duties, responsibilities, or requirements.We're Looking For Someone WhoEnjoys providing outstanding customer serviceHas a positive attitude and team-oriented mindsetThrives in a guest-focused environmentCan multitask in a busy settingCommunicates clearly and professionallyTakes pride in cleanliness and attention to detailIs dependable, friendly, and eager to learnPhysical RequirementsAbility to remain on your feet for extended periodsLift and carry trays weighing up to 20 poundsLift up to 50 pounds and push/pull equipment up to 150 poundsWork in indoor and outdoor environments with varying temperaturesFlexible availability, including evenings, weekends, and holidays